JeanAnne Olstein
Monongahela,PA
Summary
Dynamic leader with extensive experience in program operations and residential services. Expert in maintaining compliance and coordinating schedules, showcasing strong interpersonal skills and attention to detail. Proven track record in enhancing program quality and efficiency, with a focus on positive communication and adaptability.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Operations Director
Passavant Memorial Homes
10.2021 - Current
- Responsible for daily operations of all programs for individuals with an intellectual disability, dual diagnosis, and/or autism.
- Overseeing the compliance of the 6400 Regulations and PMH policy and procedures
- Assure all programs are compliant and accountable with all regulatory requirements
- Coordinate and train Program Specialists, Program Managers and residential staff in residential policy and procedures
- Assist to coordinate billing process for all services to ensure accuracy and all utilized units are billed
- Responsible for the coordination or completion of assessments
- Responsible for reviewing the Individual Support Plan, Annual Updates and all revisions
- On call for program emergencies and support
Residential Service Director
Southwinds Inc
01.2021 - 10.2021
- Provide quality residential care and life skills training for adults with developmental challenges
- Responsible for the daily operations of community homes
- Train, supervise and evaluate Program Specialist, Program Supervisors and Direct Support Professionals
- Participate and contribute to overall planning and management of policy and procedures
- Responsible for assisting in the staffing of residential homes for individuals with disabilities
- Assuring the compliance of 6400 state regulations
- Carry out disciplines as necessary in accordance with company policy
Program Specialist
Southwinds Inc.
10.2006 - 01.2021
- Assist with defining goals and objectives for individuals with an intellectual disability
- Maintain staff schedules to enure ratio and client safety needs are met
- Assurance of completion of medical appointments, required testing and follow up
- Completed payroll, approved and balanced PTO
- Reviewed and approved expenditures for site and individual petty cash
- Completed Medication Observations
- Reviewed Medication Administration Records
- Participated in Individual Support Plan annual meetings, provide updates to Individual plan, assure plan is followed
- Assure completion of incident reporting process
- On call responsibilities for emergencies
Shift Supervisor
Southwood Psychiatric Hospital
05.2003 - 05.2011
- Provide structured environment for children and adolescents with Intellectual Disabilities and Dual Diagnosis
- Maintain unit schedule
- Facilitate group therapy sessions to incorporate positive coping skills, communication and team exercises
- Incorporated Therapeutic Crisis Intervention
- Create staffing schedule for five units totaling 40 children
- Completed and delivered staff evaluations for performance
Education
Associate of Science - Child And Family Studies
Community College of Allegheny County
Pittsburgh, PA05-2003
Skills
- Strong interpersonal skills
- Positive communication
- Attention to detail
- Time Management
- Coordinating schedules
- Maintaining compliance
- Adaptability
- Patience
Certification
- CPR/First Aid- Jan 2024
- Practicum Observer- July 2024
- Comprehensive Crisis Management- Aug 2024
Timeline
Program Operations Director
Passavant Memorial Homes
10.2021 - Current
Residential Service Director
Southwinds Inc
01.2021 - 10.2021
Program Specialist
Southwinds Inc.
10.2006 - 01.2021
Shift Supervisor
Southwood Psychiatric Hospital
05.2003 - 05.2011
- CPR/First Aid- Jan 2024
- Practicum Observer- July 2024
- Comprehensive Crisis Management- Aug 2024
Associate of Science - Child And Family Studies
Community College of Allegheny County
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