Summary
Overview
Work History
Education
Skills
Certification
Conference Presentations
Volunteer Board Membership
Workshop Presentations
Awards
Publications
Accomplishments
Websites
References
Work Availability
Timeline
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Heather Teter

Heather Teter

Elizabethtown,Pennsylvania

Summary

Dedicated social worker, experienced leader, board member, and business owner with over 30 years of strong commitment to serving disadvantaged youth and adults, including homeless, marginalized youth and special-needs populations. Documented success at overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective and comprehensive service offerings. Skilled at building community support, key coalitions and strategic interagency partnerships. Backed by exceptional strengths in program, personnel management and training, and clinical case management as well as a unique perspective gained from decades of work with diverse populations. Highly motivated professional with 31 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Franchise Owner

Alaula Corporation DBA Fetch! Pet Care
Lebanon
2023.03 - Current
  • Established a corporation for the purpose of purchasing Fetch! Pet Care
  • Completed the business set-up, which included establishing tax and accounting services, payroll services and software for processing payments
  • Worked with the marketing team to prepare for the launch of the business and the ongoing marketing plan, worked with the corporate team on the hiring of the General Manager, who is responsible for the day-to-day operations of the business
  • Responsible for review of the financial reports, overseeing the general manager and their key performance indicators, payroll processing, and oversight of the Alaula 401K plan
  • Actively engaged in three local Chamber of Commerce with the goal of networking, customer acquisition, increasing visibility and awareness of Fetch! Pet Care.

Freelance Trainer and Consultant

Teter Training and Consulting
2021.11 - Current
  • Providing training and consulting services to educators, social workers, and support staff in the K-12 education space
  • Focus on improving parent engagement in education and delivering high-quality services to clients.

Senior Manager of Student Health Services

Milton Hershey School
Hershey , PA
2008.01 - Current
  • Coordinate and oversee the program development and delivery of student health services within the Milton Hershey School
  • Responsible for aligning student health services with organizational goals, providing leadership in program planning, and delivering social work services to students and families.

Adjunct Professor

Elizabethtown College
Elizabethtown , PA
2002.01 - 2022.05
  • Teaching undergraduate courses in the field of social work
  • Responsible for developing and managing syllabus, delivering lectures, grading assignments, and advising students.

Adjunct Professor

Temple University-Harrisburg Campus
Harrisburg , PA
2006.09 - 2008.05
  • Teaching graduate courses in the field of social work
  • Responsible for developing syllabus, delivering lectures, and grading assignments.

Associate Executive Director/Director of Family Based Mental Health Services

Catholic Charities
Harrisburg , PA
1992.05 - 2008.01
  • Responsible for overseeing the operations of the agency's family based mental health services.
  • Provided clinical and administrative supervision, ensured program compliance, managed budgets, and established relationships with managed care companies.

Program Director: Lebanon and Capital Region Counseling Offices

Catholic Charities
Harrisburg , PA
2002.01 - 2003.01
  • Managed counseling programs, marketed services, served on non-profit boards, addressed employee-client grievances, and supervised and evaluated employees.

Family Therapist: Lebanon Counseling Office

Catholic Charities
Harrisburg , PA
1994.01 - 1998.01
  • Provided individual, family, and group therapy in diverse communities.
  • Maintained case load, completed treatment plans, and provided clinical services within best practice standards.

Family Therapist: Family Focus Program

Catholic Charities
Harrisburg , PA
1992.01 - 1994.01
  • Provided individual, family, and group therapy in diverse communities
  • Maintained case load, completed treatment plans, and provided clinical services within best practice standards.

Education

Doctor of Social Work (DSW) -

University of Southern California
01.2021

Masters of Art – Social Work (MSW) -

Temple University
01.1998

Bachelors of Art - Social Work (BSW) -

Elizabethtown College
01.1992

Skills

  • Dynamic leadership in achieving successful customer service outcomes; experienced in promoting and marketing current and developing programs.
  • Skilled in training staff and professionals in a variety of environments.
  • Accomplished at multi-tasking with attention to detail; consistently meet deadlines.
  • Skilled in delivering strategic communications to key community stakeholders and organization staff.
  • Experienced in managing and providing oversight to operational budgets for large private non-profit organizations.
  • Skilled in proactive strategies to create effective teamwork.
  • Skilled in building trust among team members.
  • Experienced in interpreting and complying with psychiatric outpatient, family based mental health and Council on Accreditation standards and regulations.
  • Skilled in assisting staff in adjusting and adapting to both organizational and industry changes.
  • Skilled at public speaking and training delivery.
  • Proficient in MS Office products and social media.
  • Skilled in the area of professional writing.
  • Strategic Planning
  • Business Development
  • Staff Management
  • Customer Service
  • Mental Health Treatment
  • Health education services
  • Extensive knowledge of health and wellness

Certification

  • Licensed Social Worker
  • Certified School Social Worker

Conference Presentations

  • NASW National Conference, June 2015, Ethical Challenges in Inter-Professional Practice: A Team Approach, Co-Presenter
  • PAIS Conference, November 2015, Strategies to meet individual student needs across settings in residential schools, Co-Presenter
  • NASW-PA & PAUSWE 2016 Conference, October 2016, Inter-professional Collaborative Practice: Forging Solutions to Complex Societal Challenges, Co-Presenter
  • PASSWP Pennsylvania Annual Conference, September 2023, Stories Save Lives: A workshop to help build your toolkit for working with teens suffering from emotional and mental health problems, Presenter

Volunteer Board Membership

Teens4TeensHelp, October 2022, Board Member responsible for attending regular Board meetings, fundraising, building connections and planning for the launch of the second phase of this organization’s programming.

Workshop Presentations

  • The Compass Project: Social Emotional Learning (SEL) Targeted Interventions, August 2017, Milton Hershey School, Co-Presenter, Milton Hershey School, Education & Student Life employee training.
  • Sharing our experiences as resources, November 2020, Milton Hershey School, Milton Hershey School, Fall Family Weekend, virtual offering for families.
  • Social Work, Parents, Building a Network of Support, November 2020, Milton Hershey School, Milton Hershey School, virtual offering for parents.
  • Wellness workshop, May 2020, Milton Hershey School, Spring Family Weekend, virtual offering for parents.
  • Mindfulness: A health and wellness workshop, March 2021, Milton Hershey School, Winter Family Weekend, virtual offering for families.
  • The Impact of Stress on Social Workers during the COVID-19 Pandemic, April 2021, Elizabethtown College, CEU offering for Licensed Social Workers.
  • Finding happiness in times of stress, May 2021, Milton Hershey School, Spring Family Weekend, virtual offering for families.

Awards

2019 Elizabethtown College Social Work Department Alumni of the Year

Publications

Teachers who engage: Advancing the movement toward successful parent partnerships in K-12 education, Doctoral dissertation, University of Southern California, 2021, http://digitallibrary.usc.edu/; http://proquest.usc16731

Accomplishments

  • 2019 Alumni of the Year recipient

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Franchise Owner

Alaula Corporation DBA Fetch! Pet Care
2023.03 - Current

Freelance Trainer and Consultant

Teter Training and Consulting
2021.11 - Current

Senior Manager of Student Health Services

Milton Hershey School
2008.01 - Current

Adjunct Professor

Temple University-Harrisburg Campus
2006.09 - 2008.05

Adjunct Professor

Elizabethtown College
2002.01 - 2022.05

Program Director: Lebanon and Capital Region Counseling Offices

Catholic Charities
2002.01 - 2003.01

Family Therapist: Lebanon Counseling Office

Catholic Charities
1994.01 - 1998.01

Associate Executive Director/Director of Family Based Mental Health Services

Catholic Charities
1992.05 - 2008.01

Family Therapist: Family Focus Program

Catholic Charities
1992.01 - 1994.01

Doctor of Social Work (DSW) -

University of Southern California

Masters of Art – Social Work (MSW) -

Temple University

Bachelors of Art - Social Work (BSW) -

Elizabethtown College
  • Licensed Social Worker
  • Certified School Social Worker
Heather Teter