Heather Thiebaud
Burleson,TX
Summary
Dynamic professional with extensive experience behind the bar, excelling in speed, customer service and innovative cocktail creation. Proven ability to enhance customer satisfaction and drive sales through strategic initiatives. Strong multitasking and team player attitude, with a track record of developing loyal clientele and increasing sales by 15%. Highly reliable with responsible alcohol service expertise.
Overview
11
11
years of professional experience
Work History
Bartender
Hoots Hall
Burleson, TX
06.2025 - 06.2026
- Prepared and served beverages while maintaining high standards of cleanliness and organization..
- Operated POS system for order processing and payment transactions efficiently.
- Managed bar inventory, restocking supplies as needed to optimize workflow.
- Trained new team members on service protocols and beverage preparation techniques.
- Implemented creative cocktail specials, increasing customer engagement and sales.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Rumors
Burleson, TX
12.2024 - 10.2025
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Legends Hospitality
Arlington, TX
06.2022 - 01.2025
- Created innovative cocktail recipes to enhance customer experience and attract new clientele.
- Provided exceptional customer service by engaging patrons and ensuring satisfaction with beverages.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Operated cash register accurately, processing transactions efficiently during peak hours.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
General Manager
Raising Canes
Burleson, TX
08.2015 - 04.2021
- Oversaw daily operations to ensure compliance with company standards and enhance customer satisfaction.
- Developed training programs for staff to improve service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and drive strategic decision-making for business growth.
- Fostered a positive work environment by promoting teamwork and collaboration among staff members.
- Managed budgets and financial reports to ensure profitability and resource allocation effectiveness.
- Designed marketing initiatives that increased brand visibility and customer engagement within the community.
- Led performance evaluations, providing constructive feedback to enhance employee development and retention.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Biology
Hill College
Burleson, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
Additional Information
Strong social media presence with 15 years promoting experIence in the music industry. Have curated my own events as well as supported many others.
Timeline
Bartender
Hoots Hall
06.2025 - 06.2026
Bartender
Rumors
12.2024 - 10.2025
Bartender
Legends Hospitality
06.2022 - 01.2025
General Manager
Raising Canes
08.2015 - 04.2021
Biology
Hill College