Heather Thornton
Seville,FL
Summary
Dynamic manager with a proven track record at School Way Cafe, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff training, fostering a productive environment. Skilled in conflict resolution and relationship building, consistently achieving high customer satisfaction and team performance.
Overview
9
9
years of professional experience
Work History
Manager
School Way Cafe
Daytona Beach, FL
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Cocktail Waitress
Daytona Beach Card Room
Daytona Beach Fl
01.2023 - 01.2024
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
- Maintained a clean and organized bar area for efficient drink preparation and superior guest experience.
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
- Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
- Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Sales Associate
Tjmaxx
Daytona Beach, FL
06.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associateciate
Ulta Beauty Inc.
Daytona Beach, FL
06.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Munitions Handler
Soc LLC
Hawthorne, NV
01.2016 - 06.2022
- Established a track record for accuracy in documentation, maintaining detailed records on all transactions involving munitions inventory.
- Provided support for training exercises by managing the timely distribution of necessary munitions to designated units.
- Collaborated with team members to meet deadlines for critical missions, ensuring prompt delivery and accurate placement of required munitions.
- Streamlined operations through the development and implementation of more efficient munitions handling procedures.
- Enhanced situational awareness during critical events by providing real-time information on available resources and capabilities to decisionmakers.
- Coordinated with security personnel to ensure the secure storage and transportation of sensitive materials, reducing the risk of theft or unauthorized access.
- Conducted risk assessments for new projects or processes, identifying potential hazards and recommending appropriate safety measures.
- Demonstrated technical expertise through comprehensive understanding of various types of ordnance operation and disposal methods.
- Contributed to team success by consistently meeting performance goals and demonstrating a strong commitment to quality workmanship.
- Ensured proper inventory management by maintaining accurate records of munition stock levels and usage.
- Increased overall safety by conducting thorough inspections of munitions storage and handling areas.
- Facilitated smooth communication within the team by providing regular updates on inventory status and upcoming task requirements.
- Maintained a high level of proficiency with various types of munitions, enabling quick adaptability to different tasks as needed.
- Assisted in the safe transportation of munitions between locations, coordinating with other teams and departments as necessary.
- Implemented strict adherence to safety regulations, reducing incidents related to improper handling or storage of hazardous materials.
- Handled inspection, inventory, and issuance of ammunition to teams of soldiers.
- Supervised personnel and offered extensive mentoring and training assistance.
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Used Software to manage inventory of materials and ammunition supply stock.
- Advised leadership on best practices for managing hazardous materials, contributing to a safer working environment for all personnel involved in handling munitions.
Education
High School Diploma -
Mineral County High School
Hawthorne, NV06.2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Schedule preparation
Timeline
Manager
School Way Cafe
04.2023 - Current
Cocktail Waitress
Daytona Beach Card Room
01.2023 - 01.2024
Sales Associate
Tjmaxx
06.2022 - 12.2023
Sales Associateciate
Ulta Beauty Inc.
06.2022 - 08.2022
Munitions Handler
Soc LLC
01.2016 - 06.2022
High School Diploma -
Mineral County High School