Heather Thresher
Ware,MA
Summary
Well-organized, diligent and focused professional with excellent time management skills and exceptional attention to detail. Forward thinker adept at learning new technologies and skills to improve efficiency. Works independently, with minimal supervision, and thrives in a fast-paced customer-driven environment.
Overview
9
9
years of professional experience
Work History
Office Manager/Bookkeeper
Highway Auto Salvage
Northampton, MA
08.2021 - Current
- Positively engage with customers and provide top-notch personal service to boost sales and drive overall customer satisfaction.
- Manage office operations while scheduling appointments and dispatching drivers.
- Work efficiently to resolve customer service and logistical issues as they arise.
- Coordinate schedules for optimal coverage of daily workload and adjust quickly to changing demands.
Dispatcher/Customer Service Representative
Hampshire Towing
SOUTH HADLEY, MA
08.2017 - Current
- Answer high-volume, multi-line telephone system, for emergency and non-emergency towing, recovery and road support.
- Prioritize and dispatch each call based on urgency and importance.
- Process cash, check, and credit card payments with accuracy and efficiency.
- Respond to customer needs through competent customer service and prompt problem-solving.
Bookkeeper
Ed Porter Real Estate
Holyoke, MA
10.2013 - 08.2017
- Maintained accounts by verifying, allocating and posting transactions.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Performed data entry, paper filing, electronic archiving and used 10‐key.
- Sorted financial documents and posted daily receipts and payments.
- Prepared, verified, and submitted year-end reports to company accountant for tax filing purposes.
Education
High School Diploma -
Ware Junior/Senior High School
Ware, MA06.2001
Skills
- Schedule Coordination
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Intuit QuickBooks
- Multitasking and Prioritization
- Accounts Payable and Receivable
- Team Management and Supervision
- Complex Problem Solving
Timeline
Office Manager/Bookkeeper
Highway Auto Salvage
08.2021 - Current
Dispatcher/Customer Service Representative
Hampshire Towing
08.2017 - Current
Bookkeeper
Ed Porter Real Estate
10.2013 - 08.2017
High School Diploma -
Ware Junior/Senior High School