Heather Turley
Fort Worth,TX
Summary
Customer Service Associate with event-venue experience supporting guests at AT&T Stadium. Resolves inquiries, complaint issues, and seat-finding needs while assisting with ticket purchases and on-site wayfinding. Delivers clear communication and interpersonal skills to keep guest interactions smooth under event-day pressure.
Overview
14
14
years of professional experience
Work History
OPERATOR
Alamo Nex Construction
San Antonio, TX
05.2024 - 08.2026
- Loaded and unloaded rebar from semi truck beds using off-road forklift, ensuring timely and safe material handling.
- Operated various machinery in diverse work environments, showcasing adaptability and skill in equipment management.
- Unloaded and loaded rebar on and off semi truck beds using a off road fork lift.
- Trained new operators on best practices, fostering teamwork and enhancing operational knowledge among peers.
- Provided on-the-job training to newly hired workers and team members.
CUSTOMER SERVICE
AT&T Stadium
Arlington, TX
10.2024 - 05.2025
- Provided exceptional customer service, resolving issues promptly and exceeding expectations.
- Provided exceptional customer service, resolving complaints and inquiries professionally and quickly.
- Provided exceptional customer service to clients, responding to questions effectively.
- Provided excellent customer service, resolving inquiries and issues on spot.
- Provided excellent customer service through communication and interpersonal skills.
- Assisted customers in purchasing tickets for events, ensuring a smooth transaction.
- Guided customers to various attractions around the stadium, enhancing their experience.
- Aided customers in locating their seating for events, improving their overall satisfaction.
SUBSTITUTE TEACHER
Springtown ISD
Springtown, TX
09.2023 - 05.2024
- Provided instruction and guidance to students in the absence of a regular teacher.
- Encouraged positive student behavior through effective communication and reinforcement strategies.
- Supported special needs students by providing individual instruction.
- Encouraged positive behavior among students through effective communication techniques.
- Created a conducive learning environment while effectively managing challenging student behaviors.
- Enforced classroom routines to keep students on schedule and operating at a consistent level.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Supported special needs students by providing individual instruction as needed.
- Provided notes and reports on school day activities to the primary teacher.
OPERATOR
Overland Corporation
Ardmore, OK
05.2023 - 09.2023
- Executed safety protocols and procedures to maintain a secure work environment.
- Adhered to safety regulations while operating equipment, ensuring compliance with industry standards.
- Completed all production tasks on schedule, ensuring operational efficiency.
- Reported any problems or malfunctions with machines or tools immediately upon discovery.
- Promoted safety-first culture through consistent use of personal protective equipment.
LABORER
Zachary Construction
Grand Prairie, TX
07.2022 - 04.2023
- Loaded raw materials into hoppers or other feeding devices prior to processing.
- Adjusted feed rates and machine speeds during operation.
- Conducted regular inspections of machinery to identify any potential issues or malfunctions.
- Followed established safety procedures while operating machinery and working around hazardous materials.
- Reported any discrepancies or abnormalities in the production process immediately to supervisor.
- Reported discrepancies or abnormalities in production process to supervisor for prompt resolution.
- Met deadlines for completion of assigned tasks efficiently and effectively.
- Performed basic maintenance tasks, ensuring a clean and safe work environment.
RURAL CARRIER ASSOCIATE
United States Postal Service
Denton, TX
02.2022 - 06.2022
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
- Inspected vehicles prior to operation, ensuring safety compliance and optimal performance for reliable mail delivery.
- Recorded daily activities including deliveries, pickups, and mileage, supporting operational efficiency and accountability.
- Sorted incoming mail into designated categories for further processing or distribution.
- Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
- Delivered packages directly to customers' homes or businesses using company-provided equipment.
- Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
- Addressed customer complaints regarding delivery issues, enhancing customer satisfaction through effective resolution.
- Reported any suspicious activity observed during route delivery to supervisor.
MEAT WRAPPER
Brookshire Grocery
Springtown, TX
05.2021 - 02.2022
- Prepared meat products such as sausages, bacon, ham and other specialty items according to customer specifications.
- Arranged display cases with fresh meats to enhance presentation and attract customer interest.
- Calculated meat weights for accurate pricing, ensuring transparency for customers.
- Weighed meats to determine price for customers.
- Stocked shelves with packaged meats, ensuring proper rotation of product based on expiration dates.
- Assisted customers with selecting cuts of meat according to their needs.
- Guided customers in selecting appropriate cuts of meat based on their preferences and requirements.
- Adhered to all safety procedures when handling sharp tools such as knives or saws used for cutting meat.
- Cleaned all equipment used during shift including slicers, scales, wrapping machines.
SHIFT LEAD
Chester's Chicken
Rhome, TX
06.2018 - 05.2021
- Contributed to team meetings to address operational issues and enhance job performance.
- Trained new employees on how to properly wrap and label different types of meats.
- Designed promotional displays utilizing signage and props to attract customer interest.
- Identified perishable inventory nearing expiration date and marked down prices to minimize waste.
- Complied with federal, state and local sanitation regulations and department procedures.
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Participated in team meetings to discuss operational issues related to job performance.
- Trained new employees and assigned daily tasks to ensure smooth operations.
PACKAGE HANDLER
FedEx
Fort Worth, TX
11.2015 - 10.2018
- Lowered package damage rates through meticulous handling and strict adherence to safety protocols.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offloaded cans from airplanes for cans to be unloaded and resorted to be able to arrive at the correct destination.
- Supervised daily operations to achieve performance and quality standards, enhancing service delivery.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
ASSISTANT MANAGER
Little Caesars Pizza
Lake Worth, TX
02.2013 - 10.2015
- Coordinated weekly work schedules for employees, aligning staffing with store needs and enhancing operational efficiency.
- Managed truck orders to maintain optimal product availability for smooth store operations each week.
- Assisted customers, fostering positive interactions and ensuring a high level of service within the store.
Education
HIGH SCHOOL DIPLOMA -
Alvarado High School
TX05-2013
Skills
- Customer service experience
- Verbal and written communication
- Complaint resolution
- Conflict de-escalation
- Customer follow-up
- Activity management
- Schedule coordination
- Team training
- Safety compliance
- Cash handling
- Microsoft Excel
- Customer relationship management
- Order management systems
- Visual merchandising
Timeline
CUSTOMER SERVICE
AT&T Stadium
10.2024 - 05.2025
OPERATOR
Alamo Nex Construction
05.2024 - 08.2026
SUBSTITUTE TEACHER
Springtown ISD
09.2023 - 05.2024
OPERATOR
Overland Corporation
05.2023 - 09.2023
LABORER
Zachary Construction
07.2022 - 04.2023
RURAL CARRIER ASSOCIATE
United States Postal Service
02.2022 - 06.2022
MEAT WRAPPER
Brookshire Grocery
05.2021 - 02.2022
SHIFT LEAD
Chester's Chicken
06.2018 - 05.2021
PACKAGE HANDLER
FedEx
11.2015 - 10.2018
ASSISTANT MANAGER
Little Caesars Pizza
02.2013 - 10.2015
HIGH SCHOOL DIPLOMA -
Alvarado High School