Heather Turner
Lebanon
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Aetna
08.2024 - Current
- Deliver accurate, timely support to customers by phone and online communication.
- Navigate multiple systems to research accounts, resolve issues, and document interactions.
- HIPAA, confidentiality, and compliance standards at all times.
- Maintain high call quality scores through active listening, clear communication, and empathy.
- Remote
Customer Service Associate / Online Grocery Pickup
Walmart
06.2023 - 08.2024
- Assisted customers with orders, returns, substitutions, and product questions in-store and online.
- Resolved customer concerns quickly using strong communication and problem-solving skills.
- Provided high-volume customer support while meeting productivity and accuracy goals.
- Partnered with team members to complete orders, manage inventory, and ensure customer satisfaction.
Owner / Certified Breeder
Peace’s Pups
01.2001 - 06.2023
- Managed client scheduling, appointment coordination, and follow-up communication to ensure excellent service.
- Handled billing, invoicing, payments, and record-keeping using Microsoft Office and Excel.
- Oversaw sales and marketing efforts, including customer outreach, advertising, and brand management.
- Maintained CKC and AKC certification standards and supervised all operational documentation.
- Provided training, socialization, and daily care for puppies while ensuring a safe and clean environment.
Education
No Degree -
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Clearwater Central Catholic
Clearwater, FLSkills
- Call Handling & Customer Support
- Technical Troubleshooting
- Verbal & Written Communication
- Problem Solving & Critical Thinking
- Time Management & Organization
- Conflict Resolution & De-escalation
- Customer service
- Active listening
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Aetna
08.2024 - Current
Customer Service Associate / Online Grocery Pickup
Walmart
06.2023 - 08.2024
Owner / Certified Breeder
Peace’s Pups
01.2001 - 06.2023
No Degree -
Tallahassee Community College
High School Diploma -
Clearwater Central Catholic