Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jhanna Nolasco

Jhanna Nolasco

Harvey,LA

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Carolina University
Winston-Salem, North Carolina
05.2023 - 04.2026
  • Managed incoming calls, ensuring timely responses to student inquiries.
  • Trained new staff on call handling procedures and customer service techniques, boosting team effectiveness.
  • Recruited prospective leads.
  • Collaborated with team members to create communication strategies.
  • Documented call interactions in the management system.
  • Maintained a positive, professional and polite attitude during all student interactions.
  • Assisted students with inquiries about admissions and enrollment processes.
  • Answered Emails with a proper time management.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction.

Administrative Assistant - Volunteer

Mixxer Community Makerspace
Winston-Salem, North Carolina
01.2025 - 05.2025
  • Provided customer service by actively listening to needs during in-person and phone interactions, enhancing customer relationships.
  • Coordinated scheduling for workshops and events, enhancing community engagement.
  • Addressed customer needs promptly and efficiently to enhance satisfaction.

Receptionist Administrator

ServiPrint
El Progreso, Yoro, Honduras
12.2020 - 12.2021
  • Managed front desk operations, ensuring welcoming atmosphere and efficient visitor handling at ServiPrint.
  • Greeted visitors and customers, efficiently directing inquiries to appropriate personnel.
  • Maintained office supplies inventory, streamlining ordering process to ensure timely availability.
  • Prepared documents and maintained accurate filing systems.
  • Supported administrative tasks, including data entry and record keeping.

Education

BBA - Business Administration

Carolina University
Winston-Salem, NC
05-2026

Skills

  • Customer Service & Client Relations
  • Bilingual Communication (English & Spanish)
  • Salesforce CRM
  • Microsoft Excel, Word & PowerPoint
  • Data Entry & Records Management
  • Call Handling & Customer Support
  • Problem Resolution & Conflict Management
  • Time Management & Organization
  • Team Collaboration
  • Workflow Improvement & Process Efficiency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant - Volunteer

Mixxer Community Makerspace
01.2025 - 05.2025

Call Center Representative

Carolina University
05.2023 - 04.2026

Receptionist Administrator

ServiPrint
12.2020 - 12.2021

BBA - Business Administration

Carolina University