Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph II Williams

North Las Vegas,NV

Summary

Detail-oriented professional with over 10 years in healthcare administration and customer service. Expertise in managing financial data, ensuring compliance, and enhancing patient satisfaction through effective communication. Committed to precision and efficiency in all tasks.

Overview

14
14
years of professional experience

Work History

Call Center Representative (Remote)

Book Blast
12.2024 - Current
  • Conducted outbound calls to schools and daycares to promote literacy programs, enhancing community engagement.
  • Established customer trust through effective communication and reliable follow-up.
  • Maintained precise call records and sales documentation to ensure accurate tracking.
  • Supervisor: Ryan Ewing. | Phone: (737) 333-8026

Customer Service Representative (Call Center)

AGR Group
Henderson, NV
02.2022 - 12.2024
  • Demonstrated persuasive communication in high-volume call handling, improving customer satisfaction.
  • Conducted outbound calls for political surveys and energy rate promotions, enhancing customer engagement.
  • Collected and maintained customer data for analysis and reporting, supporting informed decision-making.
  • Managed team operations under Latoya Jackson's supervision.

Pharmacy Customer Care | Advanced Medical Support Assistance

Department of Veterans Affairs
North Las Vegas, NV
04.2014 - 07.2022
  • Collaborated with pharmacists and providers to verify prescription data, reducing delays and improving patient satisfaction.
  • Addressed veteran inquiries about prescriptions, refills, and medication deliveries, ensuring clear communication and support.
  • Handled 60+ calls daily, ensuring accurate information delivery while maintaining composure under pressure.
  • GS-5 Step 1 Supervisor: Charlene Berger | Phone: (667) 892-8078

Commercial Driver

Auto Zone
Junction City, KS
03.2013 - 06.2014
  • Drove delivery vehicle to transport parts to commercial customers, ensuring timely loading and unloading.
  • Picked up returns, cores, and parts from nearby stores and outside vendors to support inventory management.
  • Maintained a safe driving and working environment, utilizing PPE to adhere to safety standards.
  • Reported to supervisor Curtis McKnight for daily operations.

Education

Associate in Accounting -

Colorado Tech University
Colorado
09-2026

Certified Accountant Program -

Rasmussen University
Minnesota
11-2025

High School Diploma -

Junction City Senior High School
Kansas
05-2008

Skills

  • Customer Service & Client Relations
  • Healthcare Customer Support
  • Customer Data Management
  • Data Entry Accuracy
  • Data analysis
  • Data & Statistical Analysis
  • Data integrity
  • MS Office Suite (Excel, Word, Outlook, Access)
  • Time & Project Management
  • Detail orientation
  • Veteran support
  • Effective communication
  • Regulatory Knowledge

Timeline

Call Center Representative (Remote)

Book Blast
12.2024 - Current

Customer Service Representative (Call Center)

AGR Group
02.2022 - 12.2024

Pharmacy Customer Care | Advanced Medical Support Assistance

Department of Veterans Affairs
04.2014 - 07.2022

Commercial Driver

Auto Zone
03.2013 - 06.2014

Associate in Accounting -

Colorado Tech University

Certified Accountant Program -

Rasmussen University

High School Diploma -

Junction City Senior High School
Joseph II Williams