Keyonna Henderson
ContinuumGlobal
Midland,TX
4
years of professional experience
Dedicated professional with proven expertise in customer support and sales. Skilled in effective communication and analytical problem-solving, consistently driving customer satisfaction and exceeding sales targets.
Work History
Call Center Representative (Remote)
1 Year 9 Months- Facilitated resolution of customer issues by implementing effective communication techniques to ensure positive interactions.
- Managed comprehensive documentation of customer interactions in CRM systems to uphold service quality standards.
- Coordinated efforts with team members to refine service delivery methods and improve overall response efficiency.
- Delivered comprehensive training support to new hires to enhance call handling skills and adherence to best practices.
- Handled customer inquiries and resolved issues through effective communication strategies.
Remote Inside Sales Representative
2 Years- Conducted outbound calls to generate leads and build customer relationships.
- Provided product information and solutions tailored to client needs.
- Utilized CRM software to accurately record customer interactions and facilitate effective management of sales pipeline activities.
- Collaborated with team members to achieve sales targets and improve performance.
- Drove sales success by exceeding established targets and quotas, contributing to overall revenue goals.
Remote Customer Service Representative
1 Year 4 Months- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Facilitated efficient handling of high-volume calls to enhance customer satisfaction and support service excellence.
- Logged customer interactions systematically in CRM systems, facilitating effective follow-up and support.
- Developed and delivered comprehensive training programs to enhance new team members' understanding of customer service protocols and system navigation.
Education
High School Diploma
Skills
Customer service
Client support
Problem-solving skills
Call center customer service
Verbal and written communication
CRM management
CRM management
Analytical problem-solving
Timeline
Call Center Representative (Remote)
ContinuumGlobal
04.2024 - 01.2026Read More
Remote Inside Sales Representative
CenturyLink
01.2022 - 01.2024Read More
Remote Customer Service Representative
Sitel Call Center
12.2021 - 04.2023Read More
Viola Coleman High School
High School Diploma
Read More