MONIQUE DIAZ
Memphis,USA
Summary
I specialize in Customer Service, Remote Call Center as well as Receptionist. Organized and Motivated employee eager to apply time Management and Organizational skills in various environments. Seeking Entry-level opportunities to expand skills while facilitating company growth. Skilled Medical Office professional offering 3 years of experience cultivating seamless office Operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick Learner proficient in office equipment operations and job-related software.
Overview
7
7
years of professional experience
Work History
CALL CENTER REPRESENTATIVE (Remote)
Christmas Lights Etc.
Alpharetta, GA
10.2017 - 01.2020
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits
- Followed up with customer to ensure that the complaints were resolved!
- Kept records of customer interactions, process customer accounts and file documents
- Followed Communication Procedures, Guidelines and Policies
- Took the extra mile to engage with customers to make sure they were satisfied at the end of our call
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Assist customers with issues such as billing questions, order status, returns, and product information
- Adhere to company policies, procedures, and legal regulations, such as data protection and privacy laws
- Handle sensitive and confidential information with discretion
- Data Entry
- Inbound and outbound Call Handling
Customer Service Representative (Remote)
Work Health Consult.
Memphis, TN
12.2019 - 03.2021
- Handle incoming customer inquiries via phone, email, chat, or social media
- Provide accurate information about products, services, or policies
- Assist customers with issues such as billing questions, order status, returns, and product information
- Record customer interactions, including details of inquiries, complaints, or comments, and actions taken
- Maintain and update customer records and ensure accurate data entry in CRM (Customer Relationship Management) systems
Medical Office Assistant
Mount Vernon Family Medicine
Sandy Springs, GA
03.2021 - 03.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing. Received, recorded and filed medical payments by check, cash, and credit card.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Obtained pre-authorization from insurance companies ahead of medical services.
Medical Office Assistant
East Moreland Internal Medicine.
Mem, TN
03.2023 - 07.2023
- Assisted with referrals and prepared medical records for patients
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions
- Maintain the cleanliness and organization of the reception area
- Answering multiple phone lines and check in/out
- Executed medical billing and coding duties to ensure accuracy in financial transactions
- Collaborated with medical staff to ensure efficient office operations and patient satisfaction
Medical Office Assistant
Smyrna Family Medicine
Smyrna, GA
07.2023 - 04.2024
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Customer Contact Center for DHS (Georgia) (Remote)
Dept. of Human Svcs.
Marietta, GA
04.2024 - 01.2025
- Streamlined transfer process through effective data handling and communication using Platform 28.
- Also communicate all disclosures to collect client privileged information
- Ensure that services are delivered in a timely and efficient manner, maintaining high standards of care
- Also assist in filling out applications for TANF (cash assistance), SNAP, DSNAP and Medicaid
Education
GED -
Cobb Adult Education
Skills
- Positive attitude
- Customer service
- Cross-selling techniques
- Compliance awareness
- Data entry proficiency
- Professionalism and courtesy
Timeline
Customer Contact Center for DHS (Georgia) (Remote)
Dept. of Human Svcs.
04.2024 - 01.2025
Medical Office Assistant
Smyrna Family Medicine
07.2023 - 04.2024
Medical Office Assistant
East Moreland Internal Medicine.
03.2023 - 07.2023
Medical Office Assistant
Mount Vernon Family Medicine
03.2021 - 03.2023
Customer Service Representative (Remote)
Work Health Consult.
12.2019 - 03.2021
CALL CENTER REPRESENTATIVE (Remote)
Christmas Lights Etc.
10.2017 - 01.2020
GED -
Cobb Adult Education