Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyeresha Singleton

Los Angeles,CA

Summary

Skilled in problem-solving and customer support, I significantly enhanced customer satisfaction at AT&T by mastering software systems and efficiently resolving inquiries. My ability to maintain composure and build rapport transformed complex issues into positive outcomes, showcasing my commitment to quality service and technical proficiency.

Overview

9
9
years of professional experience

Work History

Call Center Representative (Remote)

AT&T
12.2019 - 05.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Representative

Humana
01.2015 - 10.2019
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Education

Data Entry - Computer Networking

ICDC College
Huntington Park, CA
04.2006

High School Diploma -

Jordan High School
Los Angeles, CA
06.1997

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Call control
  • Answering questions
  • Complaint resolution
  • Appointment scheduling
  • Product knowledge
  • Payment processing
  • Gathering information
  • Calm disposition
  • Building rapport
  • Account updating
  • Inbound phone call management
  • Technical support
  • Quality control

Timeline

Call Center Representative (Remote)

AT&T
12.2019 - 05.2024

Representative

Humana
01.2015 - 10.2019

Data Entry - Computer Networking

ICDC College

High School Diploma -

Jordan High School
Tyeresha Singleton