Elizabeth Guzman
Automated Health Systems Inc.
East Providence,RI
2
Languages
8
years of professional experience
Bilingual English/Spanish administrative, customer service, and sales professional with 3+ years of experience supporting customers and members, managing accounts and documentation, resolving complex issues, and maintaining accurate records. Experienced in healthcare, insurance, billing, payments, sales, and high-volume service environments. Skilled in customer relationship building, navigating multiple systems, processing information accurately, protecting confidential information, and providing professional support across phone, email, virtual, and in-person channels.
Work History
Call Center Representative (Remote)
1 Year 5 Months- Handled high-volume inbound calls in a fast-paced healthcare contact center, supporting members with eligibility, billing, enrollment, and account inquiries
- Resolved complex customer issues and escalations while maintaining professionalism and service quality standards
- Navigated multiple systems simultaneously to verify accounts, update records, and provide accurate real-time support
- Communicated healthcare program policies, benefits, and payment information clearly to diverse customer populations
- Maintained strict HIPAA compliance and accurate documentation of all customer interactions
Spanish Interpreter (Remote)
1 Year 3 Months- Provided real-time English/Spanish interpretation for clients in remote customer service settings
- Ensured accurate communication of complex information during calls, meetings, and appointments
- Delivered bilingual customer support with professionalism, clarity, and cultural sensitivity
- Maintained accuracy while managing fast-paced, multi-party communication environments
Team Lead Sales Associate
7 Months- Delivered high-quality customer service in a fast-paced fashion retail environment, supporting product selection, purchases, and returns
- Trained and coached new associates on customer service standards, POS systems, and sales procedures
- Resolved customer concerns and complaints, improving satisfaction and customer loyalty
- Monitored team performance and supported daily operations to meet sales and service goals
- Processed transactions accurately while maintaining a smooth customer experience
Assistant Store Manager
11 Months- Supported daily store operations, ensuring smooth customer service, sales flow, and team performance in a fast-paced retail environment
- Trained, coached, and supervised sales associates to improve customer service quality, product knowledge, and overall performance
- Resolved customer concerns and escalations, maintaining professionalism and driving customer satisfaction and repeat business
- Assisted with inventory management including stock tracking, ordering, and audits to maintain product availability and organization
- Monitored team performance and supported staff in achieving daily sales and service goals
Sales Associate
3 Years 9 Months- Provided customer support for mobile services, devices, billing, and account troubleshooting
- Assisted customers with plan selection, upgrades, returns, and service issues
- Processed transactions using POS systems while maintaining accuracy and efficiency
- Delivered product education and customer guidance to improve satisfaction and retention
- Handled returns and exchanges following company policies and procedures
Education
High School Diploma
Skills
Customer Account Management
Customer Service & Relationship Management
Billing
Payments & Transactions
Administrative & Operational Support
Data Entry & Detail Accuracy
Documentation & Record Maintenance
CRM Systems & Multi-Platform Navigation
Problem Solving & Complex Issue Resolution
Sales & Product Support
High-Volume Customer Support
Email & Virtual Customer Support
Confidential Information & Data Privacy
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Call Center Representative (Remote)
Automated Health Systems Inc.
09.2024 - 02.2026Read More
Spanish Interpreter (Remote)
Kelly Staffing Services
06.2023 - 09.2024Read More
Team Lead Sales Associate
ALDO SHOES
02.2023 - 09.2023Read More
Assistant Store Manager
Crystal Hookah Store
03.2022 - 02.2023Read More
Sales Associate
Metro by T-Mobile
05.2018 - 02.2022Read More
Central High School
High School Diploma
Read More