Labreia Weston
Phlebotomist
Jonesboro,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Call Center Representative Remote
U Haul Co
Atlanta, GA
10.2021 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained 100% customer service satisfaction ratings through quality control.
- Provided ongoing guest service.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Phlebotomist
Wellstar Cobb Hospital
Smyrna, GA
04.2021 - 09.2022
- Obtained blood specimens by performing venipunctures and finger sticks 20+ times per day.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Education
Phlebotomy
Phlebotomy Training Specialist
Atlanta, GAHigh School Diploma -
Penn Foster Career School
Scranton, PASkills
- First aid and safety
- Patient care
- Specimen Collection
- HIPAA Compliance
- Blood Specimen Storage
- HIPAA
- Infection Control And Aseptic Procedures
- Drawing Blood
- Recording Data
- Specimen Labeling Procedures
- Measuring Vital Statistics
- Venipuncture
- Phlebotomy
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Account Management
- Time Management
- Call Volume and Quality Metrics
- Multitasking and Prioritization
- De-escalation Techniques
Accomplishments
- Improved blood collection process by preparing supplies to match patient load.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Call Center Representative Remote
U Haul Co
10.2021 - Current
Phlebotomist
Wellstar Cobb Hospital
04.2021 - 09.2022
Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Penn Foster Career School