Heather Van Dromme
Perrysburg,OH
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Veterinary Assistant
NVA Services
Perrysburg, OH
10.2016 - Current
- Assisted in animal care by preparing examination rooms and ensuring cleanliness.
- Supported veterinarians during procedures by handling instruments and maintaining sterile environments.
- Monitored animal behavior and reported health changes to veterinary staff.
- Educated pet owners on proper care, nutrition, and post-operative instructions.
- Scheduled appointments and coordinated follow-up visits for patients efficiently.
- Performed basic grooming tasks such as bathing, nail trimming, and ear cleaning.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Assistant Manager
Great Clips Hair Salon
Waterville, OH
06.2011 - 10.2016
- Developed scheduling strategies to optimize stylist availability and reduce wait times for clients.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior stylists, providing guidance on best practices and customer service excellence.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Associate of Science - Veterinary Medicine
Stautzenberger College
Maumee, OH10-2018
High School Diploma -
Springfield High School
Holland, OH06-2010
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Appointment scheduling
- Laboratory procedures
- Medical record-keeping
- Client education
- Surgical procedures and support
- Veterinary terminology
- Pharmacy inventory
- Reception duties
Timeline
Veterinary Assistant
NVA Services
10.2016 - Current
Assistant Manager
Great Clips Hair Salon
06.2011 - 10.2016
Associate of Science - Veterinary Medicine
Stautzenberger College
High School Diploma -
Springfield High School