Summary
Overview
Work History
Education
Skills
Timeline
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Heather Vannote

Bellville

Summary

Dynamic Customer Service Representative with a proven track record at TEKsystems, adept at resolving conflicts and enhancing customer loyalty through active listening and empathy. As a Quality Control Specialist at Troy Barbell, I ensured adherence to quality standards, showcasing my attention to detail and critical thinking skills in high-pressure environments.


Overview

6
6
years of professional experience

Work History

Customer Service Representative

TEKsystems
11.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Quality Control Specialist

Troy Barbell
01.2019 - 07.2022
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.


Education

High School Diploma -

George Bush High School
Houston, TX
05-2007

Skills

  • Active listening
  • Critical thinking
  • Data entry
  • Attention to detail
  • Fast typing speed
  • Independent worker
  • Customer Service-oriented

Timeline

Customer Service Representative

TEKsystems
11.2022 - Current

Quality Control Specialist

Troy Barbell
01.2019 - 07.2022

High School Diploma -

George Bush High School

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Heather Vannote