Heather Varner
Titusville,FL
Summary
Skilled sales professional with proven track record in driving revenue growth and fostering strong customer relationships within the Medical Aesthetics field. Strong focus on team collaboration, adapting to changing needs, and achieving results. Expertise in CRM systems, sales strategies, and lead generation. Known for reliability, effective communication, and leadership abilities. Offers 12+ years in Spa Management and 10 years in Retail Management.
Overview
26
26
years of professional experience
Work History
Inside Sales Manager
Advanced Medaesthetic Partners, AMP
Remote
04.2025 - Current
- Developed sales strategies to enhance client engagement and drive revenue growth.
- Mentored sales team, fostering skills in product knowledge and customer relationship management.
- Implemented CRM systems to streamline lead tracking and improve follow-up efficiency.
- Serving as Lead trainer, established training programs that increased team productivity, lead trainings on medical aesthetic services and treatments, rewards programs, and monthly memberships
- Maintained above-average digital sales conversion rates
- Successfully managed several multi-location Medical Spa's and Plastic Surgery Practice's digital leads
Front of House Team Leader
ForeFront Dermatology
Melbourne, FL
06.2022 - 04.2025
- Supervised daily front desk operations, ensuring efficient patient flow and satisfaction.
- Lead trainer for all new front team members, assisted in pre-screening, interviewing, and in-office work shadows.
- Trained and mentored staff on customer service protocols and office procedures.
- Developed training materials for new team members, improving onboarding efficiency.
- Served as Referral Coordinator for both in-bound and out-bound medical referrals.
- Patient concierge for Moh's surgeon
- Brand Ambassasor
Medical Spa Office Manager
Back to 30 Rejuvenation Centers
Boiling Springs, SC
01.2013 - 05.2022
- Improved employee performance by coordinating workflow and implementing office policies and procedures
- Controlled retail product inventory and supplies, including placing new orders, monitoring usage, and coordinating regular purchase orders.
- Supervised front office activities expertly.
- Consistently met monthly and quarterly sales goals through strategic planning and business building tactics.
- Supervised administrative and medical staff, coordinating all hiring, training, and performance management.
- Resolved patient complaints and answered patients questions regarding policies and procedures.
- Developed and enhanced protocols covering front office processes.
Salon Spa Location Director
Wisteria Salon and Spa
Greenville, SC
03.2010 - 12.2012
- Developed successful salon spa team by recruiting, hiring, and training new employees.
- Trained staff in important procedures and service techniques.
- Met client needs with range of first-rate salon spa services, including massages, facials, hair color and cut services
- Maintained accurate financial records by personally counting cash, reconciling records and making daily deposits.
Store Manager
Aveda
Greenville, SC
11.1999 - 01.2010
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.
- Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards.
- Coordinated employee schedules for optimum performance and shift coverage.
- Maintained store standards in merchandising, security, and visual presentation.
- Supervised inventory audits, financial reconciliations, and sales reporting.
Education
University of Central Florida
Orlando, FLSkills
- Exceeds at offering 5-star customer service
- Proficient in Microsoft Word and various computer software systems
- Electronic charting
- Inventory and Quality Control
- Patient relations
- Appointment coordination
- Vendor Relations
- Sales team leadership
- Sales coaching
- Pipeline management
- Market Knowledge
- Revenue forecasting
- Sales staff training, Team recruiting, and onboarding
Timeline
Inside Sales Manager
Advanced Medaesthetic Partners, AMP
04.2025 - Current
Front of House Team Leader
ForeFront Dermatology
06.2022 - 04.2025
Medical Spa Office Manager
Back to 30 Rejuvenation Centers
01.2013 - 05.2022
Salon Spa Location Director
Wisteria Salon and Spa
03.2010 - 12.2012
Store Manager
Aveda
11.1999 - 01.2010
University of Central Florida