PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Certification
Timeline

Heather Vega

Bexar County Sheriff's Office
San Antonio,TX
1
Certification
12
years of professional experience

Operations & Process Improvement Professional with 6 years of experience in hiring management, compliance, investigations, auditing, records management, and leadership. Experienced coordinating complex workflows, improving operational processes, conducting audits, and supporting cross-functional teams. Familiar with SAP, Workday, and Microsoft Office while maintaining a strong focus on accuracy, collaboration, and continuous improvement.

Work History

Open Records/Change Management Unit

3 Months
Bexar County Sheriff's Office | 05.2026 - Current
  • Coordinate public information requests in accordance with the Texas Public Information Act while partnering with executive leadership, the Public Information Officer, and the District Attorney’s Office to ensure timely and accurate responses. Analyze confidential records, determine legal exemptions, conduct quality audits, prepare reports using Microsoft Word and Excel, and improve records management processes through organization and workflow optimization.

Applicant Processing Unit

2 Years 11 Months
Bexar County Sheriff's Office | 01.2023 - 12.2025
  • Conducted background investigations by reviewing criminal histories, interviewing applicants, evaluating candidates against hiring standards, maintaining hiring metrics, preparing management reports, and safeguarding confidential information throughout the hiring process.

Standards and Compliance Unit

1 Year
Bexar County Sheriff's Office | 01.2022 - 01.2023
  • Performed operational audits and facility inspections to ensure compliance with Texas Jail Standards. Daily monitoring of staffing levels, analyzing operational data, preparing leadership reports, coordinating special projects, and delivering mandated training.

Floor Deputy

1 Year 2 Months
Bexar County Sheriff's Office | 11.2020 - 01.2022
  • Managed inmate housing operations while maintaining safety and compliance. Reviewed payroll documentation, completed operational reports, coordinated inmate work assignments, and responded effectively to emergency situations. Managed payroll and audits for 300 employees.

6 Years 1 Month
Cheesecake Factory – Bakery Team Leader | 10.2014 - 11.2020
  • Led a team of six employees while coordinating schedules, managing payroll, budgets, inventory, financial audits, training, and daily operations. Ensured compliance with food safety standards while maintaining exceptional operational performance.

Education

High School Diploma

Theodore Roosevelt High School | San Antonio, TX | 06.2014

Skills

Operations Management
Background for Hiring applicants
Process Improvement
Compliance Auditing
Leadership
Project Coordination
SAP
Workday
Excel
Word
Reporting & Analytics
Records Management
Investigations
Quality Assurance
Strategic Planning
Change Management
NicheRMS
AXON
TCIC/NCIC

Certification

  • Jail Administrator Exam (TCJS)
  • Basic Instructor Course (TCOLE Submitted)
  • Objective Jail Classification

Timeline

Open Records/Change Management Unit

Bexar County Sheriff's Office
05.2026 - CurrentRead More

Applicant Processing Unit

Bexar County Sheriff's Office
01.2023 - 12.2025Read More

Standards and Compliance Unit

Bexar County Sheriff's Office
01.2022 - 01.2023Read More

Floor Deputy

Bexar County Sheriff's Office
11.2020 - 01.2022Read More

Cheesecake Factory – Bakery Team Leader
10.2014 - 11.2020Read More

Theodore Roosevelt High School

High School Diploma
Read More
Heather Vega