Heather Venuti

• Built rapport with prospective customers and identified vacation and travel needs through consultative conversations.

• Presented travel and vacation ownership opportunities while maintaining a customer-focused approach.

• Developed strong communication, relationship-building, and customer engagement skills in a fast-paced environment.

• Collaborated with sales and marketing teams to support lead generation and customer acquisition initiatives.

• Adapted quickly to a new industry while gaining experience in sales, marketing, and customer experience.

• Assisted in recruiting, and training of volunteer team members and guided them to maintain high standards
• Developed high-performing teams by providing situational mentorship, guidance, and opportunities for professional growth.
• Identified and defined our KRAs for each volunteer/employee role, developed the performance metrics, and conducted evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees/volunteers to voice their ideas.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, and team review of the completed project.
• Strengthened both child and volunteer/employee safety by reviewing existing safety policies and procedures, ensuring compliance with regulatory requirements.
• Boosted customer/consumer satisfaction rates through exceptional relational leadership and prompt resolution of issues.
• Created training materials, and policy handbooks.
• Produced role descriptions, interviewed, hired, trained, corrected, and fired employees.