Heather Vines
Olympia,WA
Summary
Creative, empathetic Business Systems Analyst offers 7+ years’ experience delivering successful customer experiences by gathering, analyzing, and applying data to identify and define customer needs and requirements. I advocate as an articulate, persuasive evangelist, clearly communicating data-based user stories and acceptance criteria that inform development of product roadmaps that align customer needs with business goals and objectives. Confidently leads projects and collaborates with cross-functional teams, partners, and vendors using Agile methodology, testing, and delivery with tangible results in customer conversion. Prefer remote or hybrid work.
Overview
10
10
years of professional experience
Work History
Sr. Business Systems Analyst
Title Nine
Emeryville, CA
03.2022 - 11.2024
- Analyzed business needs and translated them into system requirements.
- Conducted interviews with stakeholders to gain an understanding of their business objectives and user needs.
- Provided technical support for end-users regarding system usage issues.
- Developed and managed project plans while providing status updates to management.
- Gathered, outlined, and reviewed business requirements.
Business Systems Analyst
Sur La Table
Seattle, WA
11.2019 - 02.2022
- Developed process flows, data models, use cases and other documentation to support the design of systems.
- Conducted interviews with stakeholders to gain an understanding of their business objectives and user needs.
- Provided technical support for end-users regarding system usage issues.
- Implemented changes based on feedback from users and management teams.
- Assisted in developing training materials for users on new systems or upgrades.
- Collaborated with developers and designers to create user interfaces that meet customer expectations.
Product Manager
ZoomCare
Portland, OR
12.2020 - 08.2021
- Collaborated with stakeholders to define product requirements and user stories.
- Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
UX Designer
Sur La Table
Seattle, WA
04.2015 - 11.2019
- Created wireframes, user flows, prototypes and mockups to visualize design concepts.
- Conducted usability testing to identify areas of improvement in the product interface.
- Analyzed user feedback and conducted competitor analysis to inform design decisions.
- Collaborated with stakeholders to ensure alignment between business needs and user experience design.
- Researched industry best practices for mobile-first design principles and techniques.
- Mentored junior designers on best practices in UX and UI design principles.
- Participated in brainstorming sessions with cross-functional teams to explore innovative solutions.
Education
Certificate - Level 2 Award in Wines, Pass With Merit
WSET London
London07-2023
Associate of Arts - Graphic Design
Whatcom Community College
Bellingham, WA06-2006
Skills
- Implementation oversight
- Quality assurance coordination
- Team liaison
- Release planning
- Agile Methodologies
- Troubleshoot malfunctions
- Troubleshooting
- Train users
- Workflow improvement
- Problem-solving aptitude
- Gather project requirements
- Team building
- IT project management
- User interface design
- User guides
- User Feedback Collection
- Write stories
- User experience optimization
- Teamwork and Collaboration
Timeline
Sr. Business Systems Analyst
Title Nine
03.2022 - 11.2024
Product Manager
ZoomCare
12.2020 - 08.2021
Business Systems Analyst
Sur La Table
11.2019 - 02.2022
UX Designer
Sur La Table
04.2015 - 11.2019
Certificate - Level 2 Award in Wines, Pass With Merit
WSET London
Associate of Arts - Graphic Design
Whatcom Community College
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