Heather Vivrett

• Increased PVR by 150%, resulting in a substantial revenue boost for the dealership.
• Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
• Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
• Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
• Maximized profitability by negotiating and structuring optimal automotive financing deals.
• Boosted warranty penetration by 60% while advocating for customers in the service department.

• Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
• Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
• Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
• Conducted regular reviews of customer credit applications to maintain accuracy and increase loan approvals by 25%.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.

Lead sales staff to 20% increase in sales.

Recognized by BMW of North America for improved certified preowned department.

Negotiated sale price of vehicle purchases and trade in.

Arranged financing while remaining within federal compliance.

Selling protection products.

Process warranty claims with BMW of NA and third party

vendors.