Heather Wall-Conatser
Middleburg,KY
Summary
With a proven track record at LabCorp, I excel in venipuncture and patient care, enhancing sample integrity and patient trust. My expertise in specimen handling and compassionate communication, backed by strong organizational skills, significantly boosts laboratory efficiency and patient satisfaction. I'm committed to continuous improvement and cross-functional coordination, making me a valuable team asset.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Professional in PST with keen eye for efficiency. Proven ability to streamline processes and enhance team performance. Reliable and adaptable, with strong skills in troubleshooting and collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CPT/PST Specialist
LabCorp
Stanford, KY
10.2023 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Monitored supply levels and placed orders for laboratory supplies.
Phlebotomist/Referral Appointment Clerk
Bluegrass Clinic-Liberty
Liberty,KY
04.2023 - 10.2023
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Verified proper storage and transportation of specimens to laboratories.
- Monitored supply levels and placed orders for laboratory supplies.
SRNA/Elderly Caregiver
Private Duty
Kings Mountain, KY
03.2022 - 04.2023
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented care provided and progress made, ensuring accurate health records.
Phlebotomist/Lab Clerk
Casey County Hospital
Liberty, KY
06.2016 - 07.2022
- Collected blood specimens following strict protocols to ensure sample integrity.
- Utilized barcode scanning software for accurate sample labeling and tracking.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Monitored supply levels and placed orders for laboratory supplies.
- Participated in quality assurance and competency assessment initiatives.
SRNA/Caretaker
Private Duty
Kings Mountain, KY
09.2012 - 06.2016
- Improved daily living conditions by assisting with personal care and household tasks.
- Remained alert to problems or health issues of clients and competently responded.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
Associate of Arts -
Somerset Community College
Somerset, KY05-2020
High School Diploma -
Lincoln County High School
Stanford, KY05-2005
Skills
- Creative solutions
- Cross-functional coordination
- Venipuncture
- Patient care
- Sample and specimen collection
- HIPAA compliance
- Specimen labeling procedures
- Patient confidentiality
- Patient support
- Health and safety
- Specimen handling
- Data entry
- Infection control
- Medical terminology
- Quality control
- Patient preparation
- Paperwork processing
- Blood collection
- Venipuncture and capillary puncture
- Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Phlebotomy technician (PT)
- Phlebotomy technician
- Continuous improvement
- Decision-making
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Improved blood collection process by preparing supplies to match patient load.
Certification
- Kentucky Driver's License
- Certified Phlebotomy Technician
- State Registered Nursing Assistant
Timeline
CPT/PST Specialist
LabCorp
10.2023 - Current
Phlebotomist/Referral Appointment Clerk
Bluegrass Clinic-Liberty
04.2023 - 10.2023
SRNA/Elderly Caregiver
Private Duty
03.2022 - 04.2023
Phlebotomist/Lab Clerk
Casey County Hospital
06.2016 - 07.2022
SRNA/Caretaker
Private Duty
09.2012 - 06.2016
Associate of Arts -
Somerset Community College
High School Diploma -
Lincoln County High School