Hi, I’m
Heather Walls
Alkol,WV
Summary
I’m a honest , loyal and reliable person would be a great asset to your company . I’m hardworking and always worked multiple jobs . Willing to learn and continue education.have reliable transportation
Proven track record in enhancing customer satisfaction and retention, notably at Heartland of Charleston, through exceptional communication skills and compassionate care. Skilled in hair styling and management, adept at multitasking and maintaining high service standards in fast-paced environments. Achieved significant improvements in client loyalty and workplace efficiency.
Overview
26
years of professional experience
1
Certification
Work History
Heartland of Charleston
CNA
Job overview
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Pizza Barbarossa
Waitress
06.2020 - Current
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Key holder
- Ordered food and drinks from vendors
Cost cutter
Cosmotologist
06.2009 - Current
Job overview
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Hair By Heather
Hairstylist/ former manager
06.2013 - 10.2015
Job overview
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Sweetbriar Assisted Living
Kitchen Aide
03.2005 - 01.2007
Job overview
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
Jim Ryan’s Family Restaurant
Waitress , Prep Cook
02.1998 - 06.2001
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
Education
CNA Kanawha City WV
CNA from CNA
07.2003
Duval High SchoolGriffithsville, WV
High school diploma
01.2001
Skills
- Retail Sales
- Communication Skills
- Hair Styling
- Front Desk
- Management skills
- Waitress
- Payroll
- Retail
- Dietary aide
- CNA
- Cleaning
Certification
Cosmetologist
CNA
Timeline
Waitress
Pizza Barbarossa
06.2020 - Current
Hairstylist/ former manager
Hair By Heather
06.2013 - 10.2015
Cosmotologist
Cost cutter
06.2009 - Current
Kitchen Aide
Sweetbriar Assisted Living
03.2005 - 01.2007
Waitress , Prep Cook
Jim Ryan’s Family Restaurant
02.1998 - 06.2001
CNA
Heartland of Charleston
CNA
CNA from CNA
Duval High School
High school diploma
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