Heather Watts
Orange Park,FL
Summary
Dynamic professional with a proven track record at Fanatics, enhancing team performance and boosting sales revenue through critical thinking and exceptional customer service. Skilled in computer proficiency and conflict resolution, adept at driving results and fostering positive relationships. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
House Manager
Self-employeed
10.2020 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
Team Lead
Fanatics
10.2018 - 10.2020
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Customer Service Sales Representative
American Support
03.2016 - 08.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Bill Collector
ERC
06.2013 - 03.2016
- Conducted detailed investigations to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Developed strong relationships with clients'' representatives which aided in resolving disputes efficiently.
- Collaborated with other team members to develop strategies for difficult cases, resulting in higher collection rates.
- Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
- Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
- Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
Education
High School Diploma -
Orange Park High School
Orange Park, FL05.2006
Skills
- Critical Thinking
- Customer Service
- Data Entry
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Order Processing
- Team Development
- Customer Focus
- Performance monitoring
- Influencing skills
Timeline
House Manager
Self-employeed
10.2020 - Current
Team Lead
Fanatics
10.2018 - 10.2020
Customer Service Sales Representative
American Support
03.2016 - 08.2018
Bill Collector
ERC
06.2013 - 03.2016
High School Diploma -
Orange Park High School
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