Heather Weekley
Morrow,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Trial Program Specialist
PRC-Saltillo
10.2022 - Current
- Developed customer service oriented intake process for new trial program.
- Process incoming AAC trial device requests.
- Schedule and complete video intake calls with families.
- Verify insurance benefits.
Executive Assistant to the Chief Executive Officer
PRC-Saltillo
02.2016 - 10.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Manage projects across multiple departments, such as implementation of new document management control system and HIPAA audit findings.
Credit Card Dispute Specialist
First Merit Bank
10.2012 - 09.2015
- Processed incoming credit card disputes.
- Investigated and processed adjustments to accounts.
- Processed credit card account maintenance requests, name changes, damage/reissues.
- Processed fraud balance transfers.
- Answered customer calls concerning disputes or fraudulent transactions.
Domestic Relations Interstate Clerical
Erie County Courthouse
09.2011 - 09.2012
- Prepared child support registration packets to file with other courts in different counties and states.
- Answered incoming phone calls relating to child support cases from other courts and families.
- Opened, sorted, distributed and answered any correspondence.
Owner/Operator
Quilt Shop
04.2002 - 07.2011
- Managed day to day operations.
- Inventory control
- Designed and created patterns, lectures and class content.
- Day to day sales
Education
GED -
Clovis High School
Clovis, CANo Degree - Certificate in Applied Project Management
University of Akron
Akron, OHSkills
- Project Management
- Scheduling Proficiency
- Generating Schedules
- Office Administration
- MS Office, Excel, MS Project, MS Teams, InforCRM, Outlook
- Strong Organizational Skills
- Seasoned in conflict resolution
- Strong communication skills
- Customer service/success focused
Timeline
Trial Program Specialist
PRC-Saltillo
10.2022 - Current
Executive Assistant to the Chief Executive Officer
PRC-Saltillo
02.2016 - 10.2022
Credit Card Dispute Specialist
First Merit Bank
10.2012 - 09.2015
Domestic Relations Interstate Clerical
Erie County Courthouse
09.2011 - 09.2012
Owner/Operator
Quilt Shop
04.2002 - 07.2011
GED -
Clovis High School
No Degree - Certificate in Applied Project Management
University of Akron
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