Summary
Overview
Work History
Education
Skills
Timeline
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Heather Weekley

Morrow,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Trial Program Specialist

PRC-Saltillo
10.2022 - Current
  • Developed customer service oriented intake process for new trial program.
  • Process incoming AAC trial device requests.
  • Schedule and complete video intake calls with families.
  • Verify insurance benefits.

Executive Assistant to the Chief Executive Officer

PRC-Saltillo
02.2016 - 10.2022
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Manage projects across multiple departments, such as implementation of new document management control system and HIPAA audit findings.

Credit Card Dispute Specialist

First Merit Bank
10.2012 - 09.2015
    • Processed incoming credit card disputes.
    • Investigated and processed adjustments to accounts.
    • Processed credit card account maintenance requests, name changes, damage/reissues.
    • Processed fraud balance transfers.
    • Answered customer calls concerning disputes or fraudulent transactions.

Domestic Relations Interstate Clerical

Erie County Courthouse
09.2011 - 09.2012
    • Prepared child support registration packets to file with other courts in different counties and states.
    • Answered incoming phone calls relating to child support cases from other courts and families.
    • Opened, sorted, distributed and answered any correspondence.

Owner/Operator

Quilt Shop
04.2002 - 07.2011
    • Managed day to day operations.
    • Inventory control
    • Designed and created patterns, lectures and class content.
    • Day to day sales

Education

GED -

Clovis High School
Clovis, CA

No Degree - Certificate in Applied Project Management

University of Akron
Akron, OH

Skills

    • Project Management
    • Scheduling Proficiency
    • Generating Schedules
    • Office Administration
    • MS Office, Excel, MS Project, MS Teams, InforCRM, Outlook
      • Strong Organizational Skills
      • Seasoned in conflict resolution
      • Strong communication skills
      • Customer service/success focused

Timeline

Trial Program Specialist

PRC-Saltillo
10.2022 - Current

Executive Assistant to the Chief Executive Officer

PRC-Saltillo
02.2016 - 10.2022

Credit Card Dispute Specialist

First Merit Bank
10.2012 - 09.2015

Domestic Relations Interstate Clerical

Erie County Courthouse
09.2011 - 09.2012

Owner/Operator

Quilt Shop
04.2002 - 07.2011

GED -

Clovis High School

No Degree - Certificate in Applied Project Management

University of Akron

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Heather Weekley