Heather Wells
Great Clips Salon
Watertown,MN
Summary
Dynamic manager with a proven track record at Great Clips Salon, excelling in customer service and team leadership. Enhanced employee morale through a recognition program, while optimizing inventory management to reduce waste. Skilled in decision-making and communication, consistently achieving high customer satisfaction and operational efficiency.
Work History
Manager
- Oversaw daily salon operations, ensuring high-quality customer service and satisfaction.
- Implemented scheduling systems to optimize staff availability and client appointments.
- Conducted regular inventory assessments to maintain stock levels of products and supplies.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Owner/Operator
- Oversaw daily operations, ensuring efficiency in production.
- Coordinated project timelines, ensuring timely delivery of print materials to clients.
- Established partnerships with suppliers, securing favorable terms for materials procurement and service contracts.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Education
Cosmetology License - Cosmetologist
Skills
Customer service
Time management
Shift scheduling
Inventory management
Positive attitude
Attention to detail
Multitasking
Problem-solving
Organizational skills
Timeline
Manager
Great Clips Salon
2010 - 2023Read More
Owner/Operator
Wells Printing
2000 - 2010Read More
Scott Lewis Beauty School
Cosmetology License from Cosmetologist
Read More