Heather Wesberry
Davis,OK
Summary
Highly-efficient Behavioral Health Case Manager with 2.5 years of experience evaluating clients progress and guiding individuals toward rehabilitative goals. Well-versed and knowledgeable in evidenced-based counseling techniques. Demonstrated to collaborate and communicate effectively in team settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Behavioral Health Case Manager II
The Jetty Counseling Center
09.2021 - Current
- Improved client satisfaction through consistent communication, progress monitoring, and timely intervention adjustments.
- Assessed client needs accurately, determining the most appropriate level of care and recommending suitable interventions.
- Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
- Demonstrated cultural competency by working effectively with clients from diverse backgrounds and adapting treatment approaches to meet their unique needs.
- Educated families on coping strategies and supportive techniques to enhance their ability to manage challenging behaviors at home effectively.
Shift Leader
Snak Shak-Pitmon Oil & Gas
04.2016 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Stay at Home Mom
Family
01.2008 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Human Services Counseling
East Central University
Ada, OK05.2021
Skills
- Client Advocacy
- Case management proficiency
- Motivational Interviewing
- Behavioral Health
- Empathy Development
- Psychopharmacology knowledge
- Psychosocial Rehabilitation
Certification
Behavioral Health Case Management II
Timeline
Behavioral Health Case Manager II
The Jetty Counseling Center
09.2021 - Current
Shift Leader
Snak Shak-Pitmon Oil & Gas
04.2016 - 08.2021
Stay at Home Mom
Family
01.2008 - 04.2016
Bachelor of Arts - Human Services Counseling
East Central University
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