Heather Wethington
Indianapolis,IN
Summary
Customer service oriented. Quality assurance in cleaning and organizing. Pay attention to detail and needs of customers. Maintaining a friendly demeanor. Showing kindness and compassion with understanding to all of my clients.
Overview
26
26
years of professional experience
Work History
Residential House Cleaner and Organizer
Nancy Branyas- MD
08.2021 - Current
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided excellent house cleaning and maid services to clients.
Residential House Cleaner, Personnel Assistant
Michael Deal-MD
05.2017 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Package Handler
Federal Express
09.2023 - 01.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
Assistant General Manager
White Castle
02.2000 - 02.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Interacted well with customers to build connections and nurture relationships.
Education
Certificate - Clinical Clinical Medical Assistant
Wayne Township Career Training
Indianapolis, INGED -
Wayne Township Adult Education
Indianapolis, IN06.2023
Skills
- Deep cleaning expertise
- Floor cleaning techniques
- Reliability and punctuality
- Flexible scheduling
- Surface disinfection
- Proper chemical handling
- Quality assurance
- Cleaning techniques
- Physically strong
- Teamwork
- Customer service
- Hospitality background
- Inventory control
- Multitasking and organization
- Cleaning and organizing
- Customer service-focused
- Hardworking
Timeline
Package Handler
Federal Express
09.2023 - 01.2025
Residential House Cleaner and Organizer
Nancy Branyas- MD
08.2021 - Current
Residential House Cleaner, Personnel Assistant
Michael Deal-MD
05.2017 - Current
Assistant General Manager
White Castle
02.2000 - 02.2017
Certificate - Clinical Clinical Medical Assistant
Wayne Township Career Training
GED -
Wayne Township Adult Education