Heather Wheeler

E2 Roofing (Elizabeth Evans Custom Homes)

01.2021 - 06.2025

Specialized in writing detailed insurance estimates for residential and commercial roofing claims, ensuring accuracy and compliance with Florida Building Code and carrier requirements.
Managed the full claims process for roofing losses, from initial inspection and scope development through final settlement and documentation.
Collaborated directly with insurance adjusters and carrier representatives to support claim determinations, scope approvals, and supplemental requests.
Prepared estimates for small interior damages related to water intrusion, storm, or other covered perils, demonstrating versatility beyond roofing.
For one year, worked with the EECH General Contracting team to write and manage large loss claims (fire, hurricane, major water loss), handling projects cradle-to-grave—including site assessment, estimate preparation, policyholder communication, and project closeout.
Developed and implemented Standard Operating Procedures (SOPs) to streamline estimating and claims documentation processes.
Utilized Xactimate and Symbility software to prepare estimates and communicate with carriers.
Recognized for expertise in roofing claims and ability to resolve complex insurance disputes efficiently.

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