Heather Hale
Summary
I am seeking a responsible position using my experience and skills to build a professional career as a Licensed Physical Therapist Assistant.
I completed the Accredited Physical Therapy Assistant Program and obtained my license in 2017. I have strong interpersonal skills and a desire for a rewarding career as a Physical Therapy Assistant. I also have 3 years of experience as a Wellness Tech. I have worked in the Insurance business as well which has further strengthened my communication and personal skills with customers. I am seeking to use my skills to further my knowledge and grow in an outpatient, home health setting, skilled nursing facility, or hospital setting.
Overview
13
13
years of professional experience
Work History
CSR and Liscensed Insurance Agent
Aldridge and Providence Insurance
04.2022 - Current
- My responsibilities include talking with customers regularly regarding their home and auto insurance, taking payments, documenting significant details to ensure coverages and policies are adequate, calling the companies to file claims and resolve issues with them that our mutual customers may have, binding policies, sending insurance documents to lenders and mortgage companies upon request.
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Participated in team meetings or training sessions when necessary.
- Ensured compliance with applicable laws and regulations for provision of services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
LPTA
Decatur Morgan Rehab Access
05.2017 - 04.2022
- Responsibilities include treating and caring for patients under the plan of care of an RPT to assist in the Improvement and well being of our patients.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
PRN LPTA
NHC Healthcare
Moulton, Alabama
09.2017 - 06.2018
- Include treating and caring for patients under the plan of care of an RPT to assist in the Improvement and well being of our patients.
- Monitored patient progress throughout the course of treatment to ensure desired outcomes were achieved.
- Provided treatments that helped patients regain strength and achieve goals in a setting that was safe.
LPTA
Drayer Physical Therapy
Athens, Alabama
02.2017 - 05.2017
- Include treating and caring for patients under the plan of care of an RPT to assist in the Improvement and well being of our patients.
Wellness Technician
Decatur Morgan Rehab Access
08.2011 - 06.2014
- I assisted patients in the gym with their exercise program and instructed them on how to use the gym equipment correctly
- My responsibilities also included cleaning the gym equipment, entering payments, and membership information
- I also entered updates into the computer, taught pool classes, scheduled appointments gave tours of the facility and informed patients of needed medical information
- I was also responsible for opening and closing the gym every day.
Education
Associate of Applied Science -
Calhoun Community College
05.2016
High School Diploma -
East Lawrence High School
05.2011
Skills
- Complaint Handling
- Inbound and Outbound Calling
- Customer Service
- Multi-Task Management
- Team Management
- Task Prioritization
- Friendly, Positive Attitude
- Cultural Awareness
- Planning
- Multitasking
- Dependable and Responsible
- Organization and Time Management
- Confidential Information
- Body Mechanics
- Self-Care Instructions
- Patient Education
- Strength Training
- Pain Management Techniques
References
Brandi Hudson 256-476-8666
Stacy Palmer 931-722-0288
Ashley Howard 256-345-1107
Timeline
CSR and Liscensed Insurance Agent
Aldridge and Providence Insurance
04.2022 - Current
PRN LPTA
NHC Healthcare
09.2017 - 06.2018
LPTA
Decatur Morgan Rehab Access
05.2017 - 04.2022
LPTA
Drayer Physical Therapy
02.2017 - 05.2017
Wellness Technician
Decatur Morgan Rehab Access
08.2011 - 06.2014
Associate of Applied Science -
Calhoun Community College
High School Diploma -
East Lawrence High School
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