HEATHER WHITE
Buffalo Wild Wings
Canal Winchester,OH
21
years of professional experience
I love interacting with guests and giving them the best service possible. I enjoy knowing that my regulars come back because I always remember their drink orders. My management team knows they can rely on me to problem solve and resolve any issues before they are even involved. I am an asset to the team and quick to learn new recipes and drinks seasonally.
Skills
Aloha/MenuLink/KDS software
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Excellent communication
Effective communication
Decision-making
Product presentation
Specialty drink creation
Work History
Bartender Trainer
4 Years 1 Month- Trained new bartenders on beverage preparation techniques and customer service standards.
- Developed training materials to enhance staff knowledge of drink recipes and bar equipment usage.
- Conducted ongoing assessments to ensure compliance with health and safety regulations.
- Mentored team members, fostering a collaborative environment that improved service efficiency.
- Monitored inventory levels, ensuring timely replenishment of supplies for uninterrupted service delivery.
- Implemented process improvements that streamlined operations during peak hours, enhancing customer satisfaction.
General Manager
5 Months- Supported the MP and OM with daily projects and routines
- Lead shifts upholding standards with customer service and cleanliness
Field Training Manager
1 Year- Supported new restaurant opening processes working with Operations to certify trainers Domestically and Internationally. (Norway, Poland, Canada and within the United States)
- Certified multiple management teams with the ServSafe program, as a stepping stone in the process of becoming a Certified Training Restaurant.
- Trained new processes/products via webinar
- Utilized appropriate training tools and processes to instill and maintain food safety standards.
- Made appropriate recommendations for new systems, procedures and processes to improve operations and Guest satisfaction.
- Supported existing Operations with ongoing training and team morale.
Certified Training General Manager
2 Years- Modeled superior Guest service skills for all staff to follow.
- Managed the team to ensure that not only is their job preformed properly, but also they are managed in a positive manner that results in a great Guest experience.
- Built Guest loyalty to ensure repeat Guests.
- Drove profitability of the restaurant through positive management of food and labor.
Assistant Manager
2 Years- Drove profitability of the restaurant through positive management of food and labor.
- Created and implemented extra cleaning tasks and systems to ensure the QSC was within target numbers.
- Assisted with the Manager in Training program at my location.
- Set the staff with goals and lead by example.
Server/Supervisor
7 YearsEducation
Certification in Broadcasting
- Communications Major
Completed one year at ODU working towards Communications Major
Timeline
Bartender Trainer
Buffalo Wild Wings
09.2022 - CurrentRead More
General Manager
Raising Canes
03.2019 - 08.2019Read More
Field Training Manager
Johnny Rockets
01.2017 - 01.2018Read More
Certified Training General Manager
Johnny Rockets
01.2015 - 01.2017Read More
Assistant Manager
Johnny Rockets
01.2013 - 01.2015Read More
Server/Supervisor
Johnny Rockets
01.2006 - 01.2013Read More
Ohio Dominican University
from Communications Major
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Ohio Center for Broadcasting
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