HEATHER WHITE
South Vienna,Ohio
Summary
Detail-oriented Compliance Analyst experienced in conducting research and compliance investigations within affordable housing programs. Leveraged knowledge to support stakeholders in understanding compliance requirements and processes. Focused on delivering organized and insightful contributions to enhance compliance effectiveness.
Overview
2
2
years of post-secondary education
21
21
years of professional experience
Work History
Compliance Analyst
Ohio Housing Finance Agency
Columbus, OH
08.2023 - Current
- Coordinated utility allowance processes and contributed to development of UA policy and procedures, serving as primary contact for UA inquiries
- Trained new employees on compliance protocols and procedures, enhancing team knowledge and support capabilities
- Oversaw Devco help desk inquiries, ensuring timely and effective resolution of resident issues
- Addressed resident complaints effectively
- Processed home rent approvals for residents
- Annual Owners Certifications
- Physical and file audits
Property Manager
Miami Valley Housing Opportunities
Dayton, OH
04.2023 - 08.2023
- Managed occupancy files to ensure compliance with WODA standards and affordable housing guidelines, maintaining regulatory integrity.
- Verified resident income and assets to confirm eligibility for lease renewals, supporting continued residency and occupancy stability.
- Processed recertifications and facilitated move-ins and move-outs, ensuring smooth transitions for residents in apartment communities.
OCCUPANCY SPECIALIST
WODA MANAGEMENT & REAL ESTATE, LLC
Columbus, OH
11.2020 - 10.2021
- Help the RM and Property Manager with everyday functions and training as requested, maintain property when there is no manager, help with lease ups at new developments and help with first year LIHTC files. I cover for the RM when on vacation by performing payroll duties, and all other related duties. Train all new employees in our Region. Process rent payments and collections, maintain the property, keep all recertifications within their compliance period.
- Managed occupancy certifications for WODA affordable housing communities and resident records.
- Processed annual recertifications, interim changes, and eligibility files in compliance with HUD rules.
- Reviewed income, assets, and household documents for lease and occupancy approvals.
PORTFOLIO MANAGER
WODA COOPER MANAGEMENT & REAL ESTATE, LLC
Columbus, OH
12.2019 - 11.2020
- Kept my regions' properties in compliance with Housing agencies and investors, Ledger Corrections, RD and HUD assistance payment posting, community bulletin board compliance, Processed mail, helped with file and physical reviews. Scheduling, Yardi corrections, file
- corrections, Owner's signature presentation. Complete all compliance paperwork and keep RMs, PMs and OSs on top of all audits and inspections. Obtained my RD STAR certification and my HCCP.
- Reviewed HUD rent schedules for compliance
- Processed RD UA and budget approvals
- Generated EIV reports and made necessary corrections
- Assisted the RVP with Regional Managers training. Traveled to Kentucky, Tennessee and Iowa that were in my region.
- I also assisted with all audit responses regardless of the company performing the audit
OCCUPANCY SPECIALIST-COS
LAWLER WOOD HOUSING
02.2014 - 11.2016
- Managed a 125-unit HUD and LIHTC property. Responsible for ensuring compliance of all applications, recertification and Interims at the property. I planned resident functions and oversaw the Leasing staff and Maintenance Technicians. Monthly Reporting to the state agencies, and investors. Oversaw inspections and all day-to-day operations of the property.
- Processed tenant recertifications and maintained housing eligibility files at housing community.
- Calculated rent adjustments using income, asset, and household documentation.
- Verified resident records for compliance with housing program requirements.
FLOATING PROPERTY MANAGER
GORSUCH MANAGEMENT/FAIRFIELD HOMES, INC
04.2009 - 12.2014
- Managed several properties for Gorsuch and maintained occupancy standards. Traveled to properties to help with leasing and occupancy issues. Processed rental applications, inspections, audit responses, file compliance. Oversaw Maintenance, leasing, and trained other managers. Showed apartments and marketing for the properties managed. Organized resident events and activities to foster community engagement.. I worked with HUD, LIHTCs and RD.
- Managed resident relations for Fairfield Homes communities.
- Coordinated lease renewals and rental agreements for Gorsuch Management properties.
- Inspected units and common areas for Fairfield Homes maintenance needs.
PROPERTY MANAGER
COMMUNITY INVESTMENT MANAGEMENT SERVICES
03.2006 - 09.2008
- Studied and understood LIHTC program guidelines and requirements.. Conducted inspections, processed applications, and completed recertifications. I oversaw Maintenance as they turned units and overseen the work order process. Maintained organized files for compliance and accessibility.
- Managed tenant relations for Miami Valley Housing Opportunities housing programs.
- Coordinated lease renewals and move-in paperwork for residential properties.
- Inspected units and documented maintenance needs for timely repair.
Education
Associate of Science - Selling Skills And Sales Operations
Huntington Junior College
WV 10.2018 - 12.2020
Skills
- HUD Compliance
- LIHTC regulations
- Regulatory compliance
- File compliance management
- File compliance oversight
- EIV
- HCCP
- RD Star
- Yardi
- C3P
- Home/NHTF/ OHTF and Home-arp
- OHFA process knowledge
- Excel/Word
- State website navigation
Timeline
Compliance Analyst
Ohio Housing Finance Agency
08.2023 - Current
Property Manager
Miami Valley Housing Opportunities
04.2023 - 08.2023
OCCUPANCY SPECIALIST
WODA MANAGEMENT & REAL ESTATE, LLC
11.2020 - 10.2021
PORTFOLIO MANAGER
WODA COOPER MANAGEMENT & REAL ESTATE, LLC
12.2019 - 11.2020
Associate of Science - Selling Skills And Sales Operations
Huntington Junior College
10.2018 - 12.2020
OCCUPANCY SPECIALIST-COS
LAWLER WOOD HOUSING
02.2014 - 11.2016
FLOATING PROPERTY MANAGER
GORSUCH MANAGEMENT/FAIRFIELD HOMES, INC
04.2009 - 12.2014
PROPERTY MANAGER
COMMUNITY INVESTMENT MANAGEMENT SERVICES
03.2006 - 09.2008