Heather Whitley
Bethpage,TN
Summary
Dynamic Implementation/Practice Manager and Registered Nurse with a proven track record at One To One Health and HCA. Excelled in reviewing charts, and cross-functional team leadership, enhancing team performance and collaboration, patient satisfaction, and applying clinical expertise in patient care. Skilled in adaptability and maintaining compliance for clinics and providers, achieving significant operational improvements. Demonstrates exceptional problem-solving and collaboration abilities.
Overview
10
10
years of professional experience
Work History
Implementation/Clinical Practice Manager
One To One Health
10.2020 - Current
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
Registered Nurse
HCA
09.2014 - 08.2022
- Utilized critical thinking skills to prioritize nursing interventions based on patients acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Education
Associate of Applied Science - Nursing
Western Kentucky University
Bowling Green, KY05-2016
Skills
- Software implementation
- Data migration
- Business analysis
- Cross-functional team leadership
- Task prioritization
- Operational reporting
- Department management
- Teamwork and collaboration
- Multitasking
- Reliability
- Adaptability and flexibility
- Team building
Awards
Received the Daisy Award
Timeline
Implementation/Clinical Practice Manager
One To One Health
10.2020 - Current
Registered Nurse
HCA
09.2014 - 08.2022
Associate of Applied Science - Nursing
Western Kentucky University
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