Heather Widcamp
Westlake,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Revenue Integrity Coordinator
Lake Charles Memorial Hospital
Lake Charles, LA
01.2022 - Current
- Work closely with the CFO, Business Office and Medical Records to reconcile unbilled patient accounts
- Run daily reports pertaining to unbilled accounts
- Oversee trauma and emergency department charges and correct accounts as needed.
- Enhanced performance through collaboration with diverse teams.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between different departments in order to resolve issues quickly.
- Assisted with the preparation of presentations for senior management meetings.
- Maintained calendars of upcoming events, meetings and deadlines.
- Coordinated with other departments to ensure projects were completed on time.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
International Exchange Region Manager
International Student Exchange
New York, NY
08.2022 - 02.2023
- Ensured that all safety protocols were followed by participants while abroad.
- Advised students on cultural differences they may encounter while abroad.
- Directed activities of admissions and registration
- Conducted orientations with new participants on arrival at destination country.
- Provided guidance and support to participants throughout their exchange experience.
- Planned, administered and controlled budgets.
- Use assessment instruments to monitor student learning results.
- Organized events such as welcome dinners or farewell parties for incoming and outgoing participants.
- Prepared reports summarizing the results of each exchange program cycle.
- Facilitated communication between exchange student and host families regarding housing and living arrangements.
- Investigated any issues or complaints raised by participants during their exchange program.
- Monitored participant's progress during their exchange program.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
Revenue Integrity Analyst
Lake Charles Memorial Hospital
Lake Charles, LA
01.2021 - 01.2022
- Input charges, review and audit bills vs
- Invoices for surgery and emergency room
- Run reports in MS Access to get information to calculate physician bonuses, calculate physician bonuses per their contracts, and submit check request to Payroll for bonuses
- Participate in process improvement projects throughout the hospital where revenue is concerned.
- Documented findings from audit results, identifying process improvements where applicable.
- Conducted audits to verify proper coding practices were followed by providers.
- Identified discrepancies between charges billed versus payments received from insurance companies.
- Generated ad hoc reports upon request utilizing Paragon.
- Reviewed charge capture accuracy and identified opportunities for improvement.
- Analyzed trends in billing denials and worked with departments to identify root causes.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Lead Surgical Services Clerk
Lake Charles Memorial Hospital
Lake Charles, LA
01.2017 - 01.2021
- Oversee schedule to make sure policies and procedures are being followed
- Review surgery charts and charge patient accounts for services and supplies
- Assist in troubleshooting issues with AllScripts Electronic Medical Record system and do testing in surgical operating systems for upgrades, as well as finding issues with applications that need to be cherry-picked or corrected with the next upgrade.
Surgical Services Clerk
Lake Charles Memorial Hospital
Lake Charles, LA
01.2013 - 01.2017
- Answer emails and schedule surgeries for multiple doctors’ offices
- Review surgery charts and charge patient accounts for services and supplies
- Use problem-solving skills to organize the surgery schedule for the next day.
Obstetrical Technician
Lake Charles Memorial Hospital
Lake Charles, LA
01.2008 - 01.2013
- Assisted Obstetricians in Cesarean Sections and vaginal deliveries.
- Performed many secretarial and nurses’ aide duties for the labor and delivery unit.
- Occasionally scrubbed in and assisted in women’s surgeries, such as hysterectomies.
Education
Masters in Healthcare Administration -
Louisiana State University-Shreveport
12.2023
B.A., Sociology -
McNeese State University
12.2005
Skills
- Problem solving
- Data Entry
- Project Management
- Information Collection
- Document Management
- Recordkeeping
- Staff Supervision
- Schedule Coordination
- Professional Networking
- Medical Billing
- Schedule Management
- Event Planning
- Presenting Ideas and Plans
- Best Practices Implementation
- Point of Contact
- Process Improvement
- Project Support
- Scheduling and Calendar Management
- Project Assistance
- Medical Terminology
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Team Oversight
- Discrepancy Resolution
- Customer Account Management
- Quality Control
- Administrative Support
- Account Reconciliation
- Value Estimation
- Data Analysis
- Inquiry Handling
- Signature Verification
- Reconciling Charges
- Presentation Skills
- Auditing Proficiency
- Fee and Charge Computation
- Error Revision
- Billing Data Verification
- Process Monitoring
- Microsoft Office
References Available
Upon Request
Hobbies and Interests
Spending time with my family, taking care of people, scrapbooking, anything that has to do with music. I served as Band Booster President for the Westlake High School Ram Band for 4 years.
Timeline
International Exchange Region Manager
International Student Exchange
08.2022 - 02.2023
Revenue Integrity Coordinator
Lake Charles Memorial Hospital
01.2022 - Current
Revenue Integrity Analyst
Lake Charles Memorial Hospital
01.2021 - 01.2022
Lead Surgical Services Clerk
Lake Charles Memorial Hospital
01.2017 - 01.2021
Surgical Services Clerk
Lake Charles Memorial Hospital
01.2013 - 01.2017
Obstetrical Technician
Lake Charles Memorial Hospital
01.2008 - 01.2013
Masters in Healthcare Administration -
Louisiana State University-Shreveport
B.A., Sociology -
McNeese State University
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