Isabel Hernandez
White Plains
Summary
Strategic healthcare professional with experience in patient access, call center leadership, surgical coordination, and revenue integrity. Skilled in optimizing workflows and enhancing clinical operations and financial performance through collaboration and process analysis. Focused on bridging operational and revenue cycle functions to improve efficiency and patient experience. Ready to contribute expertise in a Practice Manager role.
Overview
3
3
years of professional experience
Work History
Revenue Integrity Coordinator
Westchester Medical Center
Valhalla
01.2026 - Current
- Reviewed and reconciled patient financial accounts for accurate charge capture, coding, and reimbursement per payer contracts
- Collaborated with clinical and billing teams to enhance documentation accuracy and maintain compliance with regulatory standards
- Monitored work queues and reports to identify and resolve pending charges
- Recommend sound billing practices that are able to withstand audits
- Utilize systems such as Cerner, SSI, and coding review tools to support pre- and post-bill edits
Surgical Coordinator
Westchester Medical Center
Valhalla
07.2023 - 01.2026
- Coordinated complex surgical procedures, including scheduling, prior authorizations, and pre/post-operative care logistics
- Served as liaison between surgeons, patients, insurance providers, and ancillary services to ensure seamless care delivery
- Verified benefits, communicated financial responsibility, and supported patients through the surgical process
- Maintained high accuracy in documentation and scheduling, contributing to efficient OR utilization and patient satisfaction
- Managed high-volume workflows while maintaining attention to detail and compliance standards
Call Center Supervisor
Westchester Medical Center
Valhalla
11.2022 - 07.2023
- Supervised daily operations of a high-volume call center, ensuring service level goals and quality standards were met
- Trained and coached staff to enhance performance and communication, improving overall patient experience
- Monitored call metrics and identified trends to implement process improvements, increasing operational efficiency
- Resolved escalated patient concerns with professionalism, ensuring satisfactory outcomes and maintaining service quality
- Supported leadership initiatives and contributed to team development and engagement
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT08-2026
Skills
- Healthcare Operations Management
- Revenue Cycle & Billing Compliance
- Workflow Optimization & Process Improvement
- Patient Coordination & Experience
- Team Leadership & Staff Development
- Claims Management
- Data Analysis & Problem Solving
- Communication & Cross-Functional Collaboration
Timeline
Revenue Integrity Coordinator
Westchester Medical Center
01.2026 - Current
Surgical Coordinator
Westchester Medical Center
07.2023 - 01.2026
Call Center Supervisor
Westchester Medical Center
11.2022 - 07.2023
Bachelor of Science - Business Management
Western Governors University