Heather Wilner
Tampa
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Resources Generalist & Legal Administrative Assistant
Vinson Law P.A
05.2023 - Current
- Developed and implemented HR policies and procedures, ensuring compliance with federal, state, and local regulations
- Assisted in recruitment by conducting thorough screening, including reference checks and interviews, to assess candidate qualifications and fit for company positions
- Acted as the primary point of contact for new employees, overseeing the orientation and onboarding process from start to finish.
- Assisted with with performance management and employee relations issues
- Responsible for firm-wide messages and communications to ensure consistent and effective internal communication
- Coordinated employee training and development programs
- Conducted exit interviews and analyzed turnover data
- Managed HR-related projects, such as employee engagement initiatives or diversity and inclusion programs
Customer Service Representative
Holiday Inn and Suites
08.2021 - 05.2023
- Managed guest registration and room assignments, group block reservations, and cancellations
- Investigated and addressed customer complaints to ensure mutually acceptable resolution
- Mitigated billing issues
- Provided quality customer service to guests and maintained the hotels standard of service and hospitality
- Maintained communication with all departments of the hotel to achieve success and customer satisfaction.
Server and Bartender
Mulligans Beach House Bar and Grill
03.2018 - 08.2021
- Knowledgeably recommended menu items based on customer needs and preferences
- Promoted complementary dishes and drinks through upselling techniques
- Maintained a highly efficient serving environment while multitasking in fast-paced conditions
- Trained and familiarized new employees of the company culture and job responsibilities.
Event Planning Intern
Music & Events by Priscilla
02.2021 - 07.2021
- Managed multiple social media accounts and created public content
- Principle person responsible for the creation of new website and branding
- Located venues and scheduled events
- Conducted planning sessions ensuring the needs of all parties were addressed
- Created and implemented marketing campaigns
- Gained real world experience in networking, marketing, social media management, event planning, advertising, promotion, and business communications.
Education
Bachelor of Arts, Communications -
University of South Florida
Tampa, FL05.2023
Skills
- Talent Acquisition
- Employee Relations
- HR Policies and Compliance
- Training and Development
- Conflict Resolution
- Administrative Support
- Communication Skills
- Software Proficiency
- Team Collaboration
- Leadership
- Critical Thinking
- Microsoft Office
- Adobe Acrobat
- Employee Onboarding
- Records Management
Certification
- Human Resources Skills from HRCI
- Florida Notary Public
Volunteer Experience
Meals on Wheels, Dedicated volunteer, Tampa, FL, Delivering nutritious meals to homebound individuals in Tampa, fostering social connections, and providing vital support to vulnerable members of the community.
Timeline
Human Resources Generalist & Legal Administrative Assistant
Vinson Law P.A
05.2023 - Current
Customer Service Representative
Holiday Inn and Suites
08.2021 - 05.2023
Event Planning Intern
Music & Events by Priscilla
02.2021 - 07.2021
Server and Bartender
Mulligans Beach House Bar and Grill
03.2018 - 08.2021
Bachelor of Arts, Communications -
University of South Florida
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