Heather Winch
Spencer,NY
Summary
Proactive professional adept at meeting organizational needs through effective communication and relationship-building. Skilled in adapting to challenges under pressure while supporting team success. Demonstrates strong problem-solving abilities and a commitment to achieving positive results. Eager to contribute to team objectives and enhance brand value.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Server
Cornell University
Ithaca, New York
09.2021 - 08.2026
- Enhanced the dining experiences for students, faculty, and guests of the hotel through superior customer service.
- Engaged regular customers to build rapport and trust through meaningful conversations.
- Trained new staff on service protocols and best practices, fostering a knowledgeable team.
- Maintained cleanliness and safety standards in dining areas, creating a welcoming environment for guests.
Head Server
John Thomas Steakhouse
Ithaca, New York
03.1998 - 07.2020
- Supervised dining room operations and maintained service standards at an upscale steakhouse.
- Trained and mentored waitstaff to improve customer service skills and streamline service.
- Handled customer inquiries and resolved complaints to maintain satisfaction levels.
- Boosted beverage sales through tailored food and drink pairing suggestions.
- Anticipated guests' needs proactively, ensuring exceptional customer service.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Patient Services Coordinator
Franziska Racker Center
Owego, New York
08.2001 - 06.2007
- Coordinated patient appointments and optimized scheduling to enhance service delivery.
- Assisted patients and families with inquiries, providing clear information about available services.
- Supported the intake process by collecting necessary patient information and records.
- Facilitated effective communication between patients, families, and multidisciplinary teams to ensure comprehensive care.
- Maintained confidentiality of patient records in compliance with regulatory standards.
- Resolved patient concerns by actively listening and providing appropriate solutions.
- Adhered to HIPAA regulations when handling confidential patient information.
- Organized and maintained patient charts with proper classification and filing systems.
Education
Bachelor of Science - Recreation
Ithaca College
Ithaca, NY05-1993
Skills
- Hospitality service
- Beverage pairing
- Food safety compliance
- Order fulfillment
- Inventory management
- Client relations
- Staff onboarding
- Scheduling coordination
- Team collaboration
- Conflict resolution
- Active listening
- Relationship management
- Detail orientation
- Reliability
Certification
- Certification in Accounting - ECornell October 2023
- New York State Certified Abuse Investigator - February 1998
Accomplishments
- Employee of the quarter - Unity House Inc. April 2000
- Ithaca Collage Varsity Softball MVP - 1990 and 1993
Timeline
Server
Cornell University
09.2021 - 08.2026
Patient Services Coordinator
Franziska Racker Center
08.2001 - 06.2007
Head Server
John Thomas Steakhouse
03.1998 - 07.2020
Bachelor of Science - Recreation
Ithaca College