Gabriella Fernandes
Oxford,CT
Summary
Dedicated server with a strong focus on exceptional customer service and guest engagement. Proven ability to manage cash handling and maintain cleanliness standards while ensuring a welcoming dining atmosphere.
Overview
3
3
years of professional experience
Work History
Server
Chili's Restaurant
Shelton, CT
12.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest dining experience.
- Managed order accuracy and timely delivery for high customer satisfaction.
- Collaborated with kitchen staff to ensure efficient food preparation and service.
- Processed payments accurately while handling cash register operations efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
Doc34
Seymour, CT
04.2023 - 09.2024
- Greeted and seated guests, ensuring a welcoming environment.
- Managed reservations using proprietary booking system to enhance guest experience.
- Coordinated with kitchen staff to ensure timely food service and guest satisfaction.
- Monitored dining area for cleanliness and addressed any issues promptly.
- Assisted in training new hosts on operational procedures and customer service standards.
Server
Grand Oak Villa
Watertown, CT
12.2023 - 05.2024
- Engaged with guests to foster positive relationships and encourage repeat visits.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Oxford High School
Oxford, CTAssociate of General Studies -
Naugatuck Valley Community College
Waterbury, CTSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service
- Customer service
- Cleanliness standards
- Safe food handling
- Professional appearance
- Menu memorization
Timeline
Server
Chili's Restaurant
12.2025 - Current
Server
Grand Oak Villa
12.2023 - 05.2024
Host
Doc34
04.2023 - 09.2024
High School Diploma -
Oxford High School
Associate of General Studies -
Naugatuck Valley Community College