Heather Wise
Parma,OH
Summary
Results-driven Auditor with TrueNorth, skilled in audit reporting and decision-making. Expertly analyzed financial discrepancies, enhancing accuracy in daily reports. As a CSR Store Trainer, fostered team collaboration and operational efficiency through comprehensive training, significantly improving customer satisfaction and minimizing waste. Proven attention to detail in verifying merchandise invoices and inventory credits.
Overview
15
15
years of professional experience
Work History
Auditor
TrueNorth
Brecksville, OH
12.2022 - Current
- Analyzed store financial reports for accuracy and identify discrepancies to make necessary adjustments on daily reports.
- Collaborated with store General Managers during merchandise audits to verify and confirm the accuracy of store shrink and waste.
- Prepared detailed reports summarizing findings for cash shortages and employee theft to report to locations General Manager.
- Verified merchandise invoices were accurately entered and reflected the correct products and prices on the bill.
- Confirmed stores received appropriate inventory credits on merchandise.
CSR Store Trainer
TrueNorth
Middleburg Heights, Ohio
10.2010 - 07.2020
- Conducted comprehensive training sessions for new employees on POS systems and lottery terminals to enhance operational efficiency.
- Assisted customers in resolving inquiries and issues, ensuring high satisfaction levels.
- Adapted quickly to new systems and processes, enhancing fast, friendly and clean service.
- Collaborated with team members to streamline communication and improve response times.
- Oversaw product rotation processes to minimize waste and returns.
- Documented product totals to facilitate timely inventory replenishment.
- Oversaw cleanliness and organization of food service areas to ensure operational efficiency.
Education
GED -
Polaris Career Center
Middleburg Heights, Ohio06.2022
Skills
- Attention to detail
- Team collaboration
- Audit reporting
- Decision-making
Timeline
Auditor
TrueNorth
12.2022 - Current
CSR Store Trainer
TrueNorth
10.2010 - 07.2020
GED -
Polaris Career Center