Heather Wohlfeil
Tampa
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
9
9
years of professional experience
Work History
Server/Bartender
YardHouse Darden Restaurants
Tampa
09.2025 - Current
- Provided excellent customer service in a fast-paced bar environment.
- Maintained a clean and organized bar area to ensure efficient service.
- Engaged with customers to create a welcoming and friendly atmosphere.
- Handled cash transactions and processed payments accurately at the register.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Developed good working relationships with fellow employees through effective communication.
Server / Bartender
1905 Restaurant Group
11.2020 - Current
- Provide exceptional service, interact with guests, and address any inquiries or concerns to ensure a positive guest experience.
- Mix, garnish, and serve alcoholic and non-alcoholic beverages according to standard recipes and guest preferences.
- Maintain knowledge of the menu and specials to provide accurate recommendations, and enhance the dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
Lead Server / Floor Manager
CW’s Gin Joint
09.2017 - 11.2020
- Supervised daily restaurant operations, including staff management, payroll, and customer service.
- Oversaw inventory control, supply ordering, and budget management.
- Trained and scheduled support staff to enhance performance and service quality.
- Maintained comprehensive menu knowledge to provide accurate recommendations and improve dining experiences.
- Developed expertise in 'gin matrix' to personalize guest experiences based on preferences.
- Led front-of-house staff coordination to ensure efficient service and guest satisfaction.
- Managed order processing, special requests, and resolved issues promptly.
Skills
- Teamwork and collaboration
- Attention to detail
- Leadership and management
- Organizational skills
- Effective communication
- Problem-solving strategies
References
References available upon request.
Timeline
Server/Bartender
YardHouse Darden Restaurants
09.2025 - Current
Server / Bartender
1905 Restaurant Group
11.2020 - Current
Lead Server / Floor Manager
CW’s Gin Joint
09.2017 - 11.2020