Summary
Overview
Work History
Education
Skills
Timeline
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Heather XCooper

Virginia Beach,VA

Summary

Adept Patient Care Technician with a proven track record at Sentara Virginia Beach General Hospital, enhancing patient satisfaction through compassionate care and technical proficiency in phlebotomy techniques. Excelled in multitasking across diverse roles, demonstrating exceptional bedside manners and a commitment to improving healthcare delivery. Skilled in vital signs monitoring and infection control, consistently contributing to safer patient environments. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in [Area of expertise]. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over [Number] years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.

Overview

5
5
years of professional experience

Work History

Patient Care Technician

Sentara Virginia Beach General Hospital
12.2022 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.

Server

Darden Restaurants, Olive Garden
05.2021 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Restaurant Hostess

Applebee's Neighborhood Grill & Bar
06.2019 - 12.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Education

Associate of Applied Science - Licensed Practicional Nursing

ECPI University
Virginia Beach, VA
01.2023

High School Diploma -

Green Run High School
Virginia Beach, VA
06.2020

Skills

  • Vital signs monitoring
  • Patient Observation
  • Blood Glucose Testing
  • Infection control standards
  • Catheter Care
  • Blood Glucose Monitoring
  • Phlebotomy Techniques
  • Professional Bedside Manner
  • Mobility Assistance

Timeline

Patient Care Technician

Sentara Virginia Beach General Hospital
12.2022 - Current

Server

Darden Restaurants, Olive Garden
05.2021 - 09.2021

Restaurant Hostess

Applebee's Neighborhood Grill & Bar
06.2019 - 12.2019

Associate of Applied Science - Licensed Practicional Nursing

ECPI University

High School Diploma -

Green Run High School

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Heather XCooper