Heather Young
Williamsburg,VA
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
19
19
years of professional experience
Work History
Housekeeper
Self-employed, Spotless1 LLC
Williamsburg, VA
02.2017 - Current
- Developed customized cleaning plans to meet diverse client needs efficiently.
- Enhanced customer satisfaction through personalized service and attention to detail.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Oversaw inventory management for household supplies, ensuring timely replenishment and organization.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
Replenishment – Team Member
Michaels Arts and Crafts
Williamsburg, VA
07.2017 - 08.2018
- Managed inventory restocking in a timely and organized manner to maintain optimal shopping conditions for customers.
- Executed unloading and sorting of stock from delivery trucks to ensure efficient inventory management.
- Executed shelf resets in alignment with corporate diagrams to enhance product visibility.
- Cleaned and organized sales and stock areas.
- Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
- Greeted store customers and discussed needs.
General Manager
Zaxby’s
Williamsburg, VA
06.2015 - 06.2016
- Maintained cleanliness and organization of store environment to enhance customer dining experience.
- Created comprehensive weekly schedules for employees to ensure adequate staffing levels.
- Monitored inventory levels and coordinated purchasing activities to ensure product availability and minimize stockouts.
- Executed daily deposit processing and financial report generation.
- Acted as primary point of contact for customer inquiries, ensuring timely resolution of issues.
- Formulated policies and procedures to streamline operations.
Cook
Zaxby’s
Williamsburg, VA
11.2014 - 06.2015
- Conducted comprehensive cleaning of kitchen facilities to ensure alignment with Zaxby’s and Virginia health department guidelines.
- Operated kitchen equipment efficiently, ensuring proper usage and maintenance.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Organized and stocked storage areas to optimize food product accessibility and operational efficiency.
- Skillfully prepared high-quality meals following Zaxby's established recipes and quality standards.
- Implemented and maintained systematic organization and cleanliness in kitchen areas to guarantee adherence to food safety regulations.
Kitchen Manager
Child Development Resources
Williamsburg, VA (Lafayette Site)
11.2012 - 12.2014
Substitute
Child Development Resources
Williamsburg, VA
09.2012 - 12.2014
Co-Teacher
Creative Critters II
Toano, VA
08.2010 - 09.2012
Playgroup Aide
Child Development Resources
Toano, VA
06.2007 - 08.2010
Education
Bachelor of Science in Psychology - Christian Counseling
Liberty University
Lynchburg, VA06-2022
Skills
- Customer relations skills
- Stock organization
- Stock replenishment
- Planograms
- Teamwork and collaboration
- Dependable and reliable
- Attention to detail
- Multitasking
- Adaptability and flexibility
Accomplishments
- Maintained twenty-five houses for satisfied clients for multiple years.
- Exceeded ten hour work days according to clients needs and expectations.
- Obtained Bachelor's degree while maintaining client's satisfaction with services rendered in their home.
Timeline
Replenishment – Team Member
Michaels Arts and Crafts
07.2017 - 08.2018
Housekeeper
Self-employed, Spotless1 LLC
02.2017 - Current
General Manager
Zaxby’s
06.2015 - 06.2016
Cook
Zaxby’s
11.2014 - 06.2015
Kitchen Manager
Child Development Resources
11.2012 - 12.2014
Substitute
Child Development Resources
09.2012 - 12.2014
Co-Teacher
Creative Critters II
08.2010 - 09.2012
Playgroup Aide
Child Development Resources
06.2007 - 08.2010
Bachelor of Science in Psychology - Christian Counseling
Liberty University