Heather Zanti
Summary
Dynamic Project and Sales Manager with a proven track record at UCS, LLC, and Embassy Suite Hotel. Excelled in leading teams to surpass project deadlines and sales targets through effective project management, strategic sales techniques, and exceptional team collaboration. Expert in client relations and conflict management, ensuring project excellence and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
UCS,LLC
05.2017 - 02.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Scheduled Customer Job work sites
- Hotel lodging and invoicing
- SHA permit applications
- Work zone setups and inspections
- Traffic Control Training
Sales Manager
Embassy Suite Hotel
03.2010 - 05.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
North East High School
North East, MD05-2007
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Relationship building
- Schedule management
- Client relations
- Staff management
- Project estimation and bidding
- Project scope
- Coaching and mentoring
- Conflict management
- Inventory control
- Construction management
- Meeting facilitation
Certification
- First Aid Certification
- MOT certification
- Flagger Atssa Certification
- Atssa Traffic Supervisor Certification
- Atssa Technician Certification
- Leadership Communication Course Certification
Timeline
Project Manager
UCS,LLC
05.2017 - 02.2025
Sales Manager
Embassy Suite Hotel
03.2010 - 05.2013
High School Diploma -
North East High School
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