Heather Ziolkowski
PITTSBURGH,Pennsylvania
Summary
Proven Account Manager with a track record of enhancing customer satisfaction and retention at LabCorp by adeptly managing customer accounts and resolving concerns. Skilled in data entry and maintaining calm under pressure, I excel in understanding customer needs and ensuring confidentiality, significantly contributing to business planning and client relationship development. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Customer Representative
LabCorp
Pittsburgh, PA
07.2010 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organized customer information and account data for business planning and customer service purposes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Teachers Assistant
Elizabeth Seton Elementary School
Pittsburgh, PA
08.2006 - 06.2009
- Assisted the teacher in managing daily student activities.
- Supported the teacher with the coordination of students' daily tasks.
- Aided the teacher in facilitating students' daily routines.
Account Manager
Peoples Choice Home Loans
Pittsburgh, Pennsylvani
09.2003 - 09.2005
- Processed incoming loan applications by pulling customers' credit reports and entering their information into the system.
- Compiled and organized loan files, ensuring accurate and timely delivery to the underwriter.
- Facilitated the loan underwriting process by managing customer data and preparing comprehensive loan files.
Education
Diploma - Medical Assistant
Western School of Health And Business Careers
Pittsburgh, PA05-1995
High School Diploma -
Langley High School
Pittsburgh06.1993
Skills
- Responding to Difficult Customers
- Data Entry and Maintenance
- Calm demeanor
- Customer Account Management
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Data Confidentiality
- Inbound call answering
- Customer service excellence
- Typing speed
- Call handling
- Typing proficiency
- Grammar
- Punctuality and reliability
- Filing
- 10-key
Education
Pittsburgh,Pittsburgh, PA
Skills
- Microsoft Internet Explorer
- Customer Service Excellence
- Microsoft Outlook
Contact
PITTSBURGH, Pennsylvania 15220
Timeline
Customer Representative
LabCorp
07.2010 - Current
Teachers Assistant
Elizabeth Seton Elementary School
08.2006 - 06.2009
Account Manager
Peoples Choice Home Loans
09.2003 - 09.2005
Diploma - Medical Assistant
Western School of Health And Business Careers
High School Diploma -
Langley High School
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