Open To Work
Heather Zoellner
Avery County Department of Social Services
Elizabethton,TN
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Income Maintenance Caseworker IIReceptionist/Medical AssistantMedical Office Assistant/CNAScribe/Medical Assistant
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Elizabethton, USA
Open to relocation:
No
Important To Me
Work-life balanceHealthcare benefits401k matchPaid sick leavePaid time offWork from home optionCareer advancement
15
years of professional experience
Income maintenance professional prepared to leverage extensive casework experience in assessing client needs and determining eligibility for benefits. Proven ability to collaborate effectively within teams and adapt to changing policies and procedures. Known for strong client service skills and attention to detail, ensuring accurate and timely support.
Work History
Income Maintenance Caseworker II
3 Years 6 Months- Review on-going cases and new applications to determine eligibility for the NC Adult Medicaid program through calculating income and verification of resources and entering it into state system for eligibility determination.
Receptionist/Medical Assistant
4 Years 11 Months- Collected and entered patient data into medical records including vital signs and demographics, performed routine laboratory testing, assisted providers with procedures, administered vaccines, scheduling of appointments, collection and reconciliation of payments, and completion of school forms.
Medical Office Assistant/CNA
1 Year 4 Months- Triaged patients, collected vital signs, collected drug screens, administered injections, performed lab testing including phlebotomy, worked with insurance companies for prior authorizations, and assisted providers with procedures.
Scribe/Medical Assistant
1 Year 10 Months- Transcribed medical documents into EMR, coded proper ICD-9, ICD-10, CPT and HCPCS codes for billing, performed routine lab testing, administered injections, collected vital signs, triaged nursing calls, scheduling patients, tracking of referrals to various specialties and assisted provider with procedures.
CNA/Receptionist/Medication Assistance
3 Years- Assisted patients with receiving medications for free through pharmaceutical companies, scheduling, collecting payments, updated demographics in EHR, reprocessed rejected insurance claims.
Education
Associate of Applied Science - Medical Office Technology
Diploma
Skills
Prioritization and scheduling
Strong organizational skills
Strong verbal skills
Detail-oriented data management
Basic financial recordkeeping
Electronic health record proficiency
Billing and coding proficiency
Effective schedule coordination
Clear and concise documentation
Timeline
Income Maintenance Caseworker II
Avery County Department of Social Services
12.2022 - CurrentRead More
Receptionist/Medical Assistant
Blue Ridge Pediatric and Adolescent Medicine
12.2017 - 11.2022Read More
Medical Office Assistant/CNA
Ashe Family Healthcare
05.2016 - 09.2017Read More
Scribe/Medical Assistant
High Country Community Health
05.2014 - 03.2016Read More
CNA/Receptionist/Medication Assistance
Appalachian Healthcare System
05.2011 - 05.2014Read More
Avery County High School
Diploma
Read More
Mayland Community College
Associate of Applied Science from Medical Office Technology
Read More