Heather Zuber
Lakeville,MA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
26
26
years of professional experience
Work History
Salon Manager
The Ruby Room Salon
South Dartmouth, MA
03.2023 - Current
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Scheduled employees and oversaw customer appointment calendar.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
Hair Salon Owner
Ritual's Salon & Day Spa
Fairhaven, MA
10.2013 - 08.2016
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
- Organized inventory system for tracking product sales and restocking shelves accordingly.
- Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
- Monitored financial performance of the salon by analyzing monthly reports to make necessary adjustments.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
Senior Hairstylist
The Ruby Room Salon
South Dartmouth, MA
10.2000 - 10.2013
- Planned daily schedules efficiently to maximize productivity while meeting customer demands.
- Processed payments from customers accurately using point of sale systems.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Insurance Follow-Up Representative
Lifespan: Rhode Island Hospital
Providence , RI
07.1998 - 08.2000
- Reviewed and validated insurance claims for accuracy, completeness, and compliance with established policies and procedures.
- Called insurance companies to follow-up on unpaid or rejected claims.
- Identified and resolved discrepancies between submitted claims and insurance carriers' responses.
- Ensured that all documents were filed accurately according to established protocols.
Education
High School Diploma -
Dartmouth High School
01-1997
OP Medical Coding
AAPC
OnlineSkills
- Perform well in high-demand, fast-paced environments
- Communication Skills
- Revenue Growth
- Recruitment and hiring
- Customer Service
- Multi-Task Management
- Business development strategy
- Commitment to quality and service
- Business Development
- Revenue Generation
Timeline
Salon Manager
The Ruby Room Salon
03.2023 - Current
Hair Salon Owner
Ritual's Salon & Day Spa
10.2013 - 08.2016
Senior Hairstylist
The Ruby Room Salon
10.2000 - 10.2013
Insurance Follow-Up Representative
Lifespan: Rhode Island Hospital
07.1998 - 08.2000
High School Diploma -
Dartmouth High School
OP Medical Coding
AAPC
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