Heather A. Cuevas
Cicero,IL
Summary
At Dulce Mami Cafe, as a Lead Barista, I spearheaded a team to enhance productivity through effective communication and team management. Expert in conflict resolution and adaptability, I ensured operational excellence by maintaining cleanliness standards and providing exceptional service to over 200 customers per shift, showcasing fluency in Spanish and a keen ability to adapt to customer needs.
Overview
1
1
year of professional experience
Work History
Lead Barista
Dulce Mami Cafe
5612 W 35th St, Cicero, IL 60804
03.2023 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Onboarded and delivered exceptional client service to 200 or more costumers per shift during peak times.
- Memorized over 50+ different menu items and helped guide guests to their ideal dining experience.
Education
Bachelor of Architecture - Architecture
University of Illinois At Chicago
Chicago, IL05.2027
Skills
- Adaptability to Change
- Team Leadership
- Active listener
- Problem-Solving
- Conflict handling
- Team Management
Languages
Spanish
Native or Bilingual
Timeline
Lead Barista
Dulce Mami Cafe
03.2023 - Current
Bachelor of Architecture - Architecture
University of Illinois At Chicago