Heather B. Allmann, LE
Appleton,WI
Summary
Highly motivated licensed Aesthetician with 16+ years of experience, exceptional interpersonal and leadership skills. Demonstrates a strong work ethic and adaptability. Able to work effectively unsupervised and quickly master new skills. Experience in Laser and facial rejuvenation treatments. Successful at connecting with patients to promote services and ensure comfort throughout procedures. Skilled in client consultation, treatment customization according to individual needs, and maintaining hygienic work environment. Notable for enhancing customer satisfaction by providing high-quality services and fostering repeat business.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Liscensed Aesthetician
The Center For Aesthetics & Plastic Surgery
Appleton , WI
05.2024 - Current
- Devised strategic methods to lower costs through effective problem-solving.
- Acknowledged by leadership for consistently excellent customer interactions.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Delivered exceptional customer support during direct interactions as well as calls
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Business Manager & Liscensed Aesthetician
Rejuvenessence Medispa
Appleton , WI
09.2009 - 05.2024
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Designed strategies for improving the quality of services provided by the organization.
- Provided training sessions for employees on new software systems used in business operations.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Recommended process improvements that would reduce costs while increasing productivity.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Facilitated communication between different teams within the organization through regular meetings.
- Prepared monthly financial statements for review by executive leadership team.
- Implemented safety protocols throughout the workplace to protect employees from harm.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Drove high performance by developing team members.
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Spearheaded innovation projects to develop new products or services and enter new markets.
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Streamlined operational processes and systems to enhance efficiency and reduce costs.
Education
Aesthetics -
Gil-Tech Academy of Hair Design
Appleton, WI04-2011
Bachelor of Arts - Journalism, Advertising & PR
University of Wisconsin, Oshkosh
Oshkosh, WI05-1999
Skills
- Self-Directed
- Communication
- Microsoft Office
- Customer Relations
- Teamwork and Collaboration
- Excellent Communication
- Flexible and Adaptable
- Team Management
- Problem Resolution
- Analytical and Critical Thinking
Certification
- Medical Aesthetics, LE
Proficient in the Following Treatments:
- Hydrafacial, Diamond Glow, Glow2 Facial, Dermasweep Microdermabrasion, Dermaplane, Chemical Peels, Collagen PIN Microneedling, Liquid Microneedling, Microchanneling, Microblading, Celluma Light Therapy, Alma Soprano 810 nm Diode (Laser Hair Removal), Alma Laser Harmony XL: IPL, DyeVL, ClearLift, Acne Light. Alma Juvashape RF platform: Juvashape ultrasound, RF Skin Tightening, RF Microneedling, Plasma IQ, Emsculpt: Standard & NEO, Facial Waxing, Makeup Application (Jane Iredale), Skincare lines: Skin Better Science, Revision Skincare, ZO Skin Health, Jan Marini, Skinaide. Experience with Coolsculpting
References
References available upon request.
Timeline
Liscensed Aesthetician
The Center For Aesthetics & Plastic Surgery
05.2024 - Current
Business Manager & Liscensed Aesthetician
Rejuvenessence Medispa
09.2009 - 05.2024
- Medical Aesthetics, LE
Aesthetics -
Gil-Tech Academy of Hair Design
Bachelor of Arts - Journalism, Advertising & PR
University of Wisconsin, Oshkosh
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