Heather D. Lilly
Dudley,NC
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
20
20
years of professional experience
Work History
Medicare Annual Wellness Nurse
Mount Olive Family Medicine
09.2023 - Current
- Discussed such topics as proper nutrition and lifestyle changes to help patients live healthier lives.
- Explained ways to holistically alleviate depression and anxiety, which included meditation and yoga.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
CNA II
Mount Olive Family Medicine
05.2018 - Current
- Checked patient vitals such as temperature, blood pressure.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Nurse on floor with many providers but most recently Meghan Brown FNP.
- Laboratory testing
- Wound care
- Cleaning and stocking rooms
Front Desk Receptionist Medical
Mount Olive Family Medicine
03.2004 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
Education
CNA II -
Wilson Community College
Wilson05.2018
CNA I -
Johnson Community College
Smithfield12.2017
Associate of Science - Veterinary Technology
Central Carolina Community College
Sanford, NC05.2001
High School Diploma -
Southern Wayne High School
Dudley06.1997
Skills
- Good Telephone Etiquette
- Calm Under Pressure
- Problem Resolution
- Teamwork and Collaboration
- Networking
- Supervision and Leadership
- Team Management
Hobbies and more about me
I am the mother of four wonderful children and married to my amazing husband for 13 years. We are members of May's Chapel FWB Church and are very active in the choir, youth group, and many other activates. I enjoy reading, outdoor adventures, flower arranging, animals, playing cards and games and family time. Our family owns and operates a silk flower florist, Dills Blooms. We serve fourteen different cemeteries four times a year.
Timeline
Medicare Annual Wellness Nurse
Mount Olive Family Medicine
09.2023 - Current
CNA II
Mount Olive Family Medicine
05.2018 - Current
Front Desk Receptionist Medical
Mount Olive Family Medicine
03.2004 - Current
CNA II -
Wilson Community College
CNA I -
Johnson Community College
Associate of Science - Veterinary Technology
Central Carolina Community College
High School Diploma -
Southern Wayne High School
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