Heather Davis
Ellijay,GA
Summary
Energetic experienced individual in case management, legal documentation, courtroom procedures, and administrative support. Skilled in legal document preparation and examination. Utilizes strong organizational skills to manage case files and ensure timely processing. Track record of effective communication and collaboration with judges, attorneys, court staff and clients. Known for significant expertise in administrative roles and strong focus on reliability, Adaptability and maintaining high standards in all tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
AJC Family Treatment Court
02.2024 - 02.2026
- Fluent in Microsoft Office Suite and Google Docs/Excel/Drive
- Monitoring and Processing Client Concerns/Issues and Complex Problem Solving Ability
- Report Preparation and Analysis
- Employee Motivation and Discipline
- Attention to Detail
- Remote Work Coordination Including Flexibility and Adaptability
- Terrific Time management and Organizational Skills
- Excellent communication and Active Listening Capability
- Conducted regular follow-ups to ensure ongoing client engagement and satisfaction with services.
- Trained new case managers on best practices and organizational policies to enhance team effectiveness.
- Implemented process improvements that streamlined case management workflows, increasing overall efficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Proficient in constructing and understanding Court orders
Administrative Assistant II
State of Georgia Probation and Parole
01.2015 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Fluent in Microsoft Suite 365 and Google Docs/Excel/Files/Drive
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Created and maintained courteous and effective relationships with Court staff, Attorneys, District Attorney, Public Defender and Judges.
- Assisted Community Supervision Officers, Asst. Chief and Coordinating Chief with day to day needs, scheduling, documenting, and creating Court orders for the Presiding Judge to sign and filing orders through eFile.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Unit Secretary/Certified Cardiac Monitor
Northside Hospital
Canton, GA
05.2013 - 01.2015
- Answered approximately 100+ incoming calls on the unit and routed the call(s) to the proper destination
- Responded to patient call lights, making sure they get the proper assistance, either for them or family members
- Excellent typing and computer skills
- Entering Doctor orders in McKesson and calling/paging Doctors for the RN’s
- Trained and Fluent in Medical Terminology
- Managed patient records and ensured accuracy in documentation processes.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Prepared and processed patient referrals and transfer requests.
- Developed strong rapport with patients and families, addressing any concerns or questions related to monitoring procedures and equipment usage in a compassionate manner.
Education
Bachelor of Science - Criminal Justice
SNHU Online
New Hampshire10.2026
Associate of Science - Criminal Justice
SNHU Online
New Hampshire07.2025
High School Diploma -
Gilmer High School
Ellijay, GA05.2001
Skills
- Fluent in Microsoft Office Suite and Google Docs/Excel/Drive
- Schedule Coordination
- Monitoring and Processing Client Concerns/Issues and Solving Complex Problem Solving Ability
- Report Preparation and Analysis
- Complex Problem Solving
- Employee Motivation and Discipline
- Attention to Detail
- Database Maintenance
- Remote Work Coordination Including Flexibility and Adaptability
- Verbal and Written Communication
- Documentation and Record Keeping
- Terrific Time management and Organizational Skills
- Excellent communication and Active Listening Capability
Certification
Dealing with the Mentally Ill and Person's With Diminished Capacity, Privacy, Civil Rights and Suspicious Activity Reporting, Sexual Harassment, Thought Mapping, Human Trafficking with GRACE Commission, Eyewitness Identification, Consolidated Banking Financials, Sentence Computation, Stress and Time Management, Teamwork in the Workplace:Micro-Learning, Case note Documentation, GBI Security Awareness Training, and ADA Compliance Training.
Timeline
Case Manager
AJC Family Treatment Court
02.2024 - 02.2026
Administrative Assistant II
State of Georgia Probation and Parole
01.2015 - 01.2024
Unit Secretary/Certified Cardiac Monitor
Northside Hospital
05.2013 - 01.2015
Bachelor of Science - Criminal Justice
SNHU Online
Associate of Science - Criminal Justice
SNHU Online
High School Diploma -
Gilmer High School